Holiday Inn Express Lake Wales North-Winter Haven by IHG

The bathroom was dirty. The toilet has marks from previous guests. Body hair in shower.

We are a family of 4, and we stayed here for 1 week. The staff here get an A++ from us. They were very kind, friendly and willing to help in any way. There was always a smile and a wish for a good day or inquiry as to how you and your day were each time we came and went. The hotel was very clean everywhere we went. Breakfast was good, and there was coffee and cocoa available at all times. There is all the shopping you may need within walking distance. We did however have an issue or 2 that were enough to make us personally look elsewhere for our next visit, we had to move rooms within the first hour of arrival due to the toilet not functioning. The second day we had to have someone come up to the new room and fix the toilet as that one stopped working (all done very quickly and kindly). The pool could use some tlc for sure. It was tinged green on the bottom and sides in places and some of the brickwork was in need of repair. While it wasn’t overly bad, we couldn’t even skim the pool ourselves because the skimmer was ripped/rotted so badly it had no netting to speak of. If you don’t fancy having a pool and maybe the toilets were just bad timing and a fluke, the rest of the hotel was clean, friendly and comfortable.

I had a getaway 8 day stay which was wonderful at this hotel. The hotel itself is clean and welcoming. The staff were always helpful. The inside of the room was outstanding for style and cleanliness. Finally the breakfast was always tasteful and delightful. I highly recommend it

Upon booking I anticipated a room deposit which was added into the trips budget. Upon arrival I was greeted promptly and checked in ok. Then there the deposit i mentioned i was a little taken a back by how high the amount is for my daughter and I. What could we possibly do to destroy your property? The deposit is $50 at every other Holiday Inn express in Florida basically. So i with no hesitation agreed to pay that crazy amount and simply asked for a receipt. That's when your front desk clearks, came at me so aggressively and treated me like I'm under privileged to have a proff of purchase for the$75 charge deducted from my checking account. I'm still in awe/ shock how ill mannered the two men were and still can't provide me with a receipt or an explanation for why i can't have a receipt. I felt like they were going to kick out my 11 year old daughter and I surrounded to the stupidity. I'm incredibly disappointed with this situation and still don't understand why they acted so mean and aggressively towards us.

Rooms looked clean. The carpets are old and shower doors needed a bit cleaning but sliding shower doors aren't best idea for hotels to keep clean. Good place to stay and staff was extremely nice!

Richard checked me in and provided friendly and courteous service. He was quick and efficient. Quite professional. I wish I could remember the young lady who worked the breakfast area on Thursday morning by herself. She deserves special kudos for her attention to detail. Everything from making sure the food was replenished, to ensuring the hotel guests had every thing they needed. She kept the breakfast tables immaculate as well as the rest of the sitting area. Breakfast items were arranged and organized with the utmost of care and cleanliness. The food area was constantly cleaned and wiped down. Not one crumb of food anywhere. She made sure the bread and bagels were arranged "just so". Everything was perfect! The fresh fruit display, everything. Her wonderful personality and warm smile greeted the guests, including me, with a sense of happiness. What a wonderful way to start the day. I saw her three mornings. She is impressive. One can tell she loves what she does and most importantly, she loves taking care of people. What an asset! My room was clean and well maintained. The bathroom mirror! What a great mirror! The bed and pillows were very comfortable. This has nothing to do with the cleanliness of the room, but I wish the room had a regular chair instead of one of those chase chair things. That's just a personal preference, however. I highly recommend this location. I will certainly stay there again.

This is one of the better hotels in the Winter Haven area. Hotel is in a convenient location with lots of retail and restaurants surrounding it. The room was large and looked like it has been updated and was clean. The grounds and parking lot were well maintained. The breakfast was good, you can't beat the Cinnabon. The lobby and breakfast area had a strange vibe to it, it just felt uncomfortable and unkept. Would stay again.

We were on first floor near lobby so it was a little noisy especially early morning when food prep was going on.

Will book again!

I have no complaints. Everything was fine. The staff was friendly and helpful.