Fairfield Inn & Suites Jacksonville West/Chaffee Point

Supper helpful and nice people.

The smell

Just needed a clean room to sleep in and it fit the bill

Nothing

Everything was great

The property was very clean, the staff was friendly and helpful. It was close to the Jacksonville Equestrian Center so it made getting to our horses quick and easy. We also had two puppies with us and they felt at home in our room. Our house keeper, Jerrica left us the sweetest note after cleaning our room. Overall, our stay was excellent.

Hotel was ok. The room had a smell so we purchased air fresheners from the Family Dollar nearby.

Facilities were spotless...good breakfast...friendly staff

Cleaning chemicals were too strong for asthmatics

El desayuno

El mal olor a humedad

Well, the location obviously was good for us because we live here and our AC had broken and we’re both seniors and I was able to bring my little dog. But I was shocked that it was extremely hot on the elevator. It was hot in the hallways. The laundry room was unbearable. I had to wash some clothes and our room was not very cool at all, even though a technician came in to check it. It still wasn’t very cool. There was a lot of extra dust. You could literally see it inside the air conditioning vents we were going to go into the swimming pool area we open the door. It was so hot in there you couldn’t breathe yeah you could probably get in the pool maybe and cool off but you get out and it was like a steam room The whole inside of this Fairfield hotel, which I believe is affiliated with Marriott really needs a thorough, good cleaning, professional cleaning carpet cleaning all the way to the curtains you could breathe the or should I say smell the uncommonness which could be odors of any word from human, to animals and just excessive amounts of dust they look nice when you walk in the room But when you kind of start looking around, you can tell it’s not clean this is it something that the maid didn’t do this needs a very good thorough cleaning we left, hoping we could go back home, but our AC was still messed up so we stayed at another hotel a different Hotel. I was absolutely amazed with how clean and the price is even cheaper. I guess because it was a Sunday night but overall when it comes to the staff Thelma and the other people have been just wonderful. The kitchen breakfast was set up just perfect. The young lady that did the food buffet was just amazingly nice and everything was clean up to par but other than that The cleanliness was very bad.