Sinalei Reef Resort & Spa

Way overpriced. Lack of amenities included in price. No wifi. Dirty pool. Had a better stay in a fale with a generous feed for breakfast and dinner.

A beautiful place to stay with lovely staff and a great setting. The hotel accommodation we had was a little tired so a refresh would be good but don't let this put you off as it is a wonderful place to be. And look out for the turtles 100m from the beach.

Loved the atmosphere, it was quiet. Beautiful beach and pool area too. Dining there was great too, lovely staff and hosts.

The staff where very obliging. the location was lovely but you do need transport.

We really enjoyed our stay! All the staff were lovely (thanks Tammy :), the resturant had fantastic food and drinks and the breakfast and afternoon tea that was catered was great. We loved all the gardens and privacy. Safe drinking water was provided by the bar which was awesome, so we didnt have to buy any water while we were there. The beach front is beautiful with sun loungers, kayaks and stand up paddle boards available for use. They have a traditional cultrual show and samoan buffet night which we unfortunately missed but it sounds amazing and the staff perform which is great because you get to know them. Highly recommend especially if you want a luxury kind of holiday.

Fantastic stay, will return. Received airport transfers and breakfast included everyday which wasn’t advertised

Private and friendly service

First of all, please check all my other reviews and you will see I very rarely rate someone very low. This is my worst experience ever of all the 40 countries I have been to. Expect Z-E-R-O accountability from the management of this place when things go wrong. I made a booking for an amazingly great rate for 6 nights. Then 4 weeks later I get an email from them via the Hotels.com messaging board saying and I quote exactly: "Hello there, I hereby advise this booking is being Declined as the rates are not wright." Now, who is responsible for posting the correct rates? Of course Sinalei is responsible for that. When do they respond to me? 4 weeks after making the reservation and paying for it. In the meantime the prices have gone up everywhere else and availability has gone down. Did Sinalei offer an alternative a discount or a reduced rate to compensate for their stuff-up? Definitely not. I contacted them asking to at least keep three of the six nights that I initially booked for. How did Sinalei respond?? By completely ignoring my messages. Nothing, zero replies from what they claim is the #1 resort in Samoa. What makes this worse is that this wasn't an emergency where they had to resolve the problem right away and where the manager was not available. No, this took nearly two weeks of contacting them and not getting a single reply, nothing, absolutely nothing whatsoever. Be aware that if anything goes wrong at this place you can expect zero accountability from this resort

The Staff very Friendly especially Cialea, Micheal, Tena and Tina. great location , beach etc, swimming with turtles right off beach,sports equipment old/broken or lack of it, water pressure in room poor,chef not quite on the mark compared with neighboring resort But great place to unwind.

Sinalei was quiet, beautiful and you could happily spend the whole holiday there relaxing, enjoying the provided activities and cultural tours and singing along with the AMAZING staff band! If you want to explore, it’s within easy access to everything and the resort has vehicles to hire for a range of prices to get you where you want to go! It was a bit pricier overall than we would usually spend but we loved it and can’t recommend it highly enough!