Holiday Inn Express & Suites Oklahoma City NW - Quail Springs by IHG

Very kind and nice staff ! Super clean, comfy we just love it

Breakfast was great, staff was very professional

All great

Shower did not get real hot.

Staff, rooms, location, breakfast

The wheelchair accessible rooms have beds that are too high for someone with very limited mobility to get in. The back door where there is handicap parking, has been inaccessible for several months, as we have stayed there. Also, in case of fire says don’t use elevator, but there are wheelchair accessible rooms on floors other than the first floor. How would they get down to the ground floor if there was a fire? They can’t use stairs, only an elevator.

Location is ideal for shopping and restaurants. This was purpose of our one night stay. Quiet hotel with very little traffic in parking lot and in rooms during our overnight stay. Room was sizable, and bed was comfortable.

Toilet did not refill after one flush. Took over a half hour to refill tank. We called the front desk to be told, "Sorry. You're on the 3rd floor." We removed the tank lid and resorted to filling a small trash can with water to refill the toilet tank on our own. Some halls and elevator doors and walls were dirty. Pancakes at breakfast were undercooked after rolling out of the machine. The television remote would not work until we called the front desk to learn that we had to search under the TV for the box/cord that would receive the signal to the remote.

Na

N/A

Location was close to the hospital we were visiting. The breakfast was extremely good. The room was quiet and little noise was heard from the hallway. The room and bathroom was clean with the exception of the shower.

Bathroom area was very clean with the exception of the shower which was slightly slimy with some residue and body hair.