Hilton Garden Inn Atlanta West/Lithia Springs

The room was nice and clean

I had a very bad experience for a one night getaway for me and my fiance. The power was out for 3 and a half hours to where we didn't have any heat or air the entire outage. To where me and my fiance didn't enjoy our evening out. And when I went to front desk to check out and explained my experience the service person at the front desk wasn't helpful at all. To where she tried to tell me that it shouldn't matter if the power was out for hours that time of morning, basically she's getting at we should have been asleep I didn't know when you're getting away and staying at a hotel you have a pacific time you as a guest should be asleep. I think that's very unprofessional and not good customer service. On that experience I would not referral no one to stay at that Hilton Garden Inn. And I think that I need some type of refund or to be compensate for our experience on 02/15-02/16/2025.

My family stayed at this hotel January 2025. We were greeted and checked by a really nice young lady that helped get our rooms near each other. We went out for dinner and decided to sit in the bar area when we returned. We spent the evening enjoying each other's company along with our new cousin Linda! Linda was the bartender. Her personality was warm and inviting. This morning she was our server for breakfast. The chef made a great omelet too! If you get by there, tell Linda her cousins from SC sent you! Oh and they have done a lot of work in the hotel. Everything looked nice and new!

Good location. Was heading to Fright fest at Six Flags. Food spots and coffee shops very close.

The hotel was under venovations during my stay. It is always great to upgrade, but I wish I would have known this prior to booking.

My room and bed were comfortable. The staff was helpful and friendly.

I ended up charged twice for my room due to issues with your internet. My room key also stopped working at one point. Lastly, breakfast was sort of bland with not a lot of options, I only found bagels and bread or cereal.

some of the staff was very helpful; the room was spacious.

the other half of the staff was not helpful, very rude, dismissive, and wouldn't help with the requests. room was also full of ladybugs.

Very clean.

Nice

This is nowhere near Hilton Garden quality. They were remodeling while there, so maybe it would get better. But the room they put us in had the worst beds, at least six big stains, and multiple colors all over the place. My wife wouldn't walk on it barefoot. Oh, and the only breakfast they had was COOK TO ORDER, and they CHARGED for it. And they swapped my room with my friend's room. And we didn't even book on the same app.