The Merchant Hotel

The Hotel was stunning with the Great room being it’s best asset

The Staff were amazing so friendly particularly Imran in the Great room they all made our stay special

The location of the hotel is excellent and the ambiance is amazing

Nothing

Building was beautiful. The cocktail bar, restaurant and Bert’s Jazz was perfect.

The bathroom products could be higher end eg Molton Brown, Loccatine or Aesop etc

We got married back in the hotel back in December 2025 and I couldn't be happier with the wedding experience we had. We wanted somewhere in the city that could offer us an intimate dinner setting after a city hall ceremony, I didn't actually know much about The Merchant's offering at that stage, so I got in touch. We were quickly contacted by our wedding planner Claire W, who explained everything to us and what our options were. Claire invited us down to the hotel to see the set-up and run us through a few ideas. I must say, Claire was a major part of our wonderful experience getting married at the hotel. She is incredible at her job and offered a lot of advice and suggestions to help our day run smoothly. She is an absolute gem in the event team! In the run up to the wedding, we had 0 stress about how things were going to go, because again Claire made sure everything was sorted for us. Arranging drop offs for cake/signage was a breeze and the hotel staff couldn't have been more helpful. On our actual day, everything was PERFECT. Clare made sure we got all the photo opportunities we wanted in and outside of the hotel and the warm welcome of guests and staff when we arrived was so lovely. We also have a special mention for Shea, oh my goodness he was the best craic on our day. Anything anyone asked for, he got it sorted immediately and nothing was too big of an ask. It was so nice to have such a friendly face with us throughout the tea/coffee arrival snacks and dinner portion of the evening. My younger sister is also an incredibly fussy eater, and the team were more than accommodating with her request of a Christmas chip that was not on our dinner menu, but the bar menu (the nicest she's ever had apparently) on the day. A note just to say a massive thank you to Claire and Shea, we couldn't be more grateful to have had you assigned to us on our special day. Getting married in The Merchant was the best decision for us and we couldn't recommend it enough to those wanting to get married in the hotel.

Had a lovely two nights here. Victorian bedroom was lovely and the bed was very comfortable. Loved the bed being turned down at night and a tray with slippers, chocolate, a card to say what the weather forecast was for the next day. Staff were very friendly and approachable.

The Merchant is an excellent hotel where guests are truly treated as guests, and the level of service is first class. From check‑in to check‑out, everything was perfect. The food is more than excellent, and special occasions are clearly taken seriously. This was our first hotel stay where such thoughtful details were provided — a note left in the room with the next day’s weather forecast and a quote of the day, which was a lovely touch. Pyjamas were laid out for the evening, and there was also a very nice birthday surprise waiting for us at the end of the day. Breakfast was plentiful and exquisite, and the coffee was among the best we’ve had. We stayed in a Victorian room, and everything about it was perfect. There was absolutely nothing to fault. The only downside was building work opposite the hotel, with some noise starting early in the morning. However, this was thoughtfully addressed, as earplugs were provided in the room. Overall, a truly outstanding hotel experience — one we will definitely remember and highly recommend.