Hilton Garden Inn Houston/The Woodlands

Very pleasant stay. Hotel is nestled in a densely wooded area near the heart of The Woodlands. Very well-kept property with reasonable room rates for the area, friendly and helpful staff, and close to local attractions. Will stay here again.

The bed was comfortable and the bathroom was well equipped.

It was advertised as having free high speed internet but there was no information in the room as to how to connect to the WiFi. Reception was also very poor. The next day I was told that the internet wasn’t working. This was very difficult for me as I was unable to contact family.

No wifi since 5-7 days , no solution, when ever asked got told that they are fixing it . Big trouble to do office work without Wifi . Really worst experience of the basic services in this hotel .

Easy walk to concert venue.

Clean rooms

Wish they had a shuttle

Felt safe. Staff was super friendly. Walking distance to everything.

Needs updating. Room was clean but seemed worn out. Bed is hard.

Picked this hotel because of name brand I like to use and location. Location to places in Woodlands was excellent. Lobby was nice but room was outdated. Old style furniture and small tv. Bathroom outdated as well. Disappointed that breakfast buffet was priced at $18 and was charged $15 per day to self park in a basic outside lot. Had to ask front desk for housekeeping to clean room. They showed up after 3 pm. We were already getting ready to head out for dinner and concert. Expected more for name brand and price. My last stay at a Hampton Inn was much better.

The thermostat didn’t do anything. I could barely sleep because it was hot and stuffy with a moldy odor. The bar was kind of a joke, no draft beer and we were served room temp shots.