Comfort Suites Conference Center Rapid City

Easy access to main highways and close enough to everything. Also great breakfast.

Didn't have hot water in the shower any of the 4 nights we were there. One night got close to hot but didnt quite make it. Also the pool was shut down the first night but they had it going again the next night.

Great location, plenty of space for the five of us, two elevators, comfortable beds, friendly staff, great breakfast.

The area below the bathroom counter needed to be cleaned. The sink stopper needed to be fixed. The pool area burned your eyes by just being there without getting in the water.

The location was in a good spot right off the highway

The front desk employees were very rude. When asked on the phone, the employee said they had a pool and when we got there it was under renovation.. I was double charged for my stay on the very first night I was there. I asked 3 days in a row for a manager and each day, each staff member rolled their eyes and made smirky remarks when I told them which room we were in, “hmm I thought so”. They said a manager would be available the next morning, but which again were not on site then either. Finally, I got a manager 4 days into my stay, the last night, and had to calm the manager from her anger by the complaints about our room by her employees and explain my situation.. finally she said she understood that being in another state and being overcharged is very inconvenient.. I explained to her we had to cut our activities due to our funds not being returned. However, I did receive my funds back but not until I returned home..

Front desk team helped with ensuring our addresses and information were correct on our receipt, as we were in SD changing residency. It was the main purpose of that trip and the staff made our lives easier by being knowledgeable on the process. They were great.

Could have used more in room coffee packets. No real complaints.

All was good but the breakfast lacked a lot compared to other comfort ins we've been.