Atrium Resort

Central Location to them parks and surfers paradise

Games room machines faulty

The pool and all

The customer service was awful and also the cleaning. The apartment was very dirty and when asked the lady at the reception she was rude about it and said it is a self serviced apartment

hot water

receptionist is reluctant to provide extra consumable stuff for customer. Cleaner is really helpful.

Almost every facility was available under my budget.

The location across from the water was nice.

They didn’t supply enough toilet paper and refused to give us more. Late (8pm) check in was difficult. It was far too overpriced.

Facilities were good, location suited our purpose

When we arrived we noticed mould around the doors Night 1 horrible sound from the ensuite bathroom Turned dishwasher on and water was coming up from under the floor. These were reported to reception however not ideal and none of the issues were resolved- towels placed on ground nothing actually fixed or offer to change rooms

Location

Spa didn't work. was only given minimal basic necessities i.e only one garbage bag for 7 days

Location

The apartment was in need of repair and had a mildew smell which was overpowering, my wife was affected by smell and asked to change rooms, there was none and was giving a can of Glen 20 instead. There was mold in the sink plugs. The microwave had rust inside (unusable) There was renovations going on in next apartment grinding tiles from 8.30am to 5pm Monday to Friday and you could not have doors open to balcony due to noise. plus, the outside chairs were filthy and unable to pull apart as the stack of 4 chairs as they were bonded together. There was no fire escape plan inside apartment and no sprinkler system I could see. There were outside lights on until 10pm making the bedroom bright and imposable to sleep. We tried to book elsewhere but there were no vacancies.

The location is beautiful, close to everything. The pools were great.

The apartment was dirty. The floors were dusty and we couldn’t take our shoes off. It was infested with cockroaches, I woke up one morning to get out of bed and stepped straight on one. The upstairs spa hasn’t been fixed and had no bubbles. The bathrooms were dirty. Have been staying here for years and I wouldn’t go back, the facilities have aged and aren’t being maintained to a high standard.

Great apartment great location

Nil everything good