Affordable Suites Lexington

Large space, maintained well. Parking good. Check in a bit sketchy, to much information personal information required. Copied my credit card, why???

It was a great experience

The manager was very friendly and helpful. The beds & pillows were comfortable. The TVs had good reception & a wide variety of programming. I liked the full-size refrigerator, microwave, & stove. I also liked the 2-room suite with a TV in each room. Very spacious rooms were nice. Location was convenient in that hotel was located right off the highway, but there are no restaurants next to hotel.

The vents need to be cleaned; they had a lot of thick dust, especially the one in the bedroom. There was no hair dryer, so I brought my own. Also, there were no hand towels or tissues. Had to use either a wash cloth or bath towel for a hand towel, and I brought my own tissues. There were a couple cigarette burn holes in the cushions of the sofa. One of the cushions on the kitchen chair had stains. The furniture cushions should either be deep-cleaned or replaced with new. The highway was a bit noisy, but we got used to it. Although there are minimal cups, dishes, & flatware provided, we bought paper plates, cups & plastic ware to avoid washing dishes in the room. Don't put your leftover pizza on the bottom shelf in the refrigerator, because the defrost from the freezer leaks into the fridge, making the bottom shelf wet, thus soaking whatever sits on the bottom shelf.

I liked that it was almost like a Studio Apartment and really liked that they had dishes and cookware.

Very good value and carefully laid out

The facility did not provide breakfast because the room had an internal kitchen. The location was excellent. It was very close to an interstate which made it easy to travel around the local area. The staff was very friendly, knowledgeable and customer service oriented. The room was clean, especially the kitchen area. I would definitely recommend the facility to family and friends.

The shower drained very slowly and the sofa/cloth on the dining chairs could benefit from a deep cleaning. Other than that, I had no complaints.

I can’t provide anything but an overall rating because the hotel called me the day before my reservation (for a holiday weekend) to let me know that they were cancelling my reservation because some guests were extending their stays. No matter that I had already paid for my stay. I was told the manager “could comp me a couple nights” for a future visit but have no verification of this. The sister hotel he called to see if they had vacancies was double the price, which I had no choice but to pay due it being last minute on a holiday weekend. I also was told I had to contact Expedia myself for a refund, and when I did, they had not been informed of this development. I was then expected to be grateful that the hotel was refunding my money on a non refundable stay, despite the fact that the hotel is the one that cancelled my reservation. I would say the very least I was owed was a refund. I have submitted a complaint to the Affordable Suites corporate office, but they have yet to respond almost a week later. There is no phone number to call either. Stay far, far away from this hotel!!!

It met our needs. We had no contact with the staff, as we arrived late, but we were able to check in.

We loved the peace and the clean room. Loved our get away and will be staying here again!!