Hampton Inn & Suites Marshalltown

Hot water and no water pressure in shower

Great breakfast, very clean room. Comfortable beds!

It was unclear if their hot tub was working. We had planned a trip with the grandkids, for pool and hot tub time. I called the hotel and specifically asked if the hot tub was working. The gentleman on the phone told me it was, so I booked the room. Got to the hotel and the hot tub was drained with caution cones surrounding it. Very disappointing. The kids said the pool was cold, so they did not utilize it much. Not as much as if there was a functioning hot tub. I wouldn’t have booked a room at that price had I known there was no hot tub. There was a description that stated a hot tub was one of the amenities.

Hot tub out of order

There was an annoying noise in the bathroom all night

Only issue had was no information given that hot tub was closed.Staff were great extra kudos to the breakfast lady she and the fodd was excellent!

BEWARE this hotel will down grade your room without notice. We booked a large two queen bed suite with sofa bed and upon arrival we’re told our room was not available. We were put into a much smaller room, with king bed. We did not realize the switch and bait until we were upstairs and opened the room door. The tiny, NOT suite room room smelled musty, like wet dog and had stains in the carpet so disgusting we immediately went back down to the lobby. When approached the front staff was rude and argumentative. This scene occurred at 11:30 PM and resulted in re- packing our luggage into the car and leaving. Comments from staff warning we would not be refunded out room fee and $75 pet fee chased us out the door at midnight! Thankfully the Holiday Inn across the parking lot was available and helped us get settled into a beautiful clean, two queen bed suite for less $, free snacks and water bottles and lovely breakfast the next morning. Recommend avoiding this disaster of a hotel at all costs.

One night stay with dog - most expensive pet deposit ($75) I have ever encountered. Room was nice, shower needed work - caulk over black and corner step was falling off. Bed was hard as a rock and was noisy until 2:00am.