The Westin Lake Mary, Orlando North

My major disappointment was that I reserved and paid in advance for a king bed but when we got to our room it was 2 doubles. We made it work because we were very tired and didn’t want to go back down to the lobby and then move all our stuff.

Clean and comfortable

Nothing

They put what was supposed to be a one time $100 hold for incidentals on my card then mistakenly put another $100 hold and I only stayed one night. Then they charged my card $195 for the stay even though I booked through Expedia. It was the day of my father’s funeral and now I don’t have access to $395 dollars while visiting from out of town. They said it’ll take 5-10 business days to go back on my card. It was a nightmare scenario that I should not have had to go thru.

My wife and I enjoyed the Westin Lake Mary, while I was there teaching a Saturday workshop and we will be back. The property was clean, we had a nice room. If there is any negative feedback I have is that the front desk could be a little more friendly, and attentive coming from someone who spent over 20 yrs in the industry, and the restaurant hostess needs more training on the restaurants menu etc. but she was very friendly otherwise.

Very pleasant place to stay each and every time!!