Garner Hotel Idaho Falls Southwest by IHG

I stay here two days a week the staff is always very professional and friendly

Location and close to Resturants and Pubs.

Nothing

Location, clean and very nice breakfast

very clean rooms, the breakfast was very good and the pet accommodations were excellent

If you're going to plant trees that drop little berries all summer, you need to assign maintenance people to sweep them up every day. The breakfast patio was covered with them, most of them smashed into the concrete. Some areas outside on the walkways were covered with them also.

Friendly service at check in.

Poor breakfast… food was just okay,. Kitchen Service was poor.

Room was great. Decent wall thickness (for restricting sounds between rooms). Location was great.

I think we just got unlucky (since this hotel changed ownership right before we came), but the staff didn't seem to know how to work their system at all, which made our check-in take much longer than it should have, and we also got locked out of our room (our key cards stopped working after one night). The elevator smelled like someone had been smoking weed in it. At breakfast, food nearly ran out multiple times. No non-slip mat on the bathtub floor--also no swimming pool despite seeing pictures of it online (to be fair, not on booking.com though).

The beds were clean and were very comfortable, loved the pillows. Clean towels, everything from the lobby to the rooms were very clean, that is important to me, the staff was very friendly.

The rooms were basic and small!

The free breakfast was decent, but I wish they had waffles. The room was big and the cable TV had a guide that showed what was playing on every channel (some hotels don't have that with their cable TV).

My room card stopped working for some reason, but the front desk fixed it immediately.