Hilton Garden Inn Oxford/Anniston, AL

The hotel was clean and service was very friendly. I left a note to make sure the rooms fridge was cold when I got there because I have insulin to store while on my trips. I have been leaving that note for years and this was the first hotel to confirm to me they say the note and took care of it, it was very impressive. Breakfast was not free, it was like 11 or 15 dollars.

Very nice And clean

Very nice staff members, stayed after a travel ball tournament, checkin in and was told at checkin that there had been a gas leak earlier but the fire department and gas company gave the all clear. We went up to the room to shower before dinner but no hot water, called front desk she was very honest that it was being fixed at the moment and should be fixed within the hour. We qent to dinner and returned, it was fixed! :)

Th

The front desk staff (Pat) was fantastic. When we encountered problems at check-in, Pat was very helpful along with another female staff member (possibly a manager). The shower had a ring of mold/mildew about 3 inches wide around the bottom of the shower wall. The water in the shower never got hot. We had lukewarm showers for 3 days. The window shades were broken, and the cabinet doors were loose and hanging ajar. It took our entire stay (3 days) to get the temperature in the room stabilized. We often stay at Hilton Garden Inns, and this is by far the worst experience we've ever had.

The room was extremely hot, even when setting the ac unit to 64 (they obviously control the temp). On the next day my daughter had eye allergies and two days later, I still have allergies (dust). The bathroom walls had mold. The location is great, big shopping center and restaurants near by.

not bad ,staff there was friendly

no problrems

This is our second time staying here. The facility is nice and clean. However, the customer service, while "good enough," was a bit lacking. I can't explain it other than it could have been better. They don't go above and beyond to greet you or make you feel welcome. We did have a problem with the heat not shutting off in our room. It was 76 deg. F when we arrived and stayed that way after hours. The staff did move us to another room on the same floor later that night, which was nice. My only other complaint is that there is no complimentary bfast - it's $20pp and not great. Would stay here again for convenience.