Homewood Suites by Hilton Minneapolis - Saint Louis Park at West End

This hotel is seriously under-staffed so don't expect much from them. Hilton is apparently going cheap and cutting services. Our experience did not begin well. We picked up our rental car and the GPS was not working so I called the hotel for directions. The front desk staffer didn't know, and there was no one else there to ask. He said he didn''t have a car so he couldn't give directions. When we checked in, the staffer said nothikng about the every-other-day maid service, so when our room didn't get cleaned, it came as a surprise. I called and asked if we could get this every day, and he said yes, but in our 6-day stay, our room was cleaned only once. That stinks. When we needed help with the heater, someone came two days later. That stinks too. With all hat said, the hotel is in a nice location, there's a 24 hour supermarket nearby, an indoor pool and the view is good. The free breakfast is so-so, food is edible with minimal choices. There is only one person working the whole breakfast buffet and she does a good job but it is there to provide sustenance and little more. There are a bunch of restaurants nearby, so there's food available for a price. Overall this hotel could be very nice if Hilton were to invest some human beings into the place. But they haven't and they are unlikely to do so, claiming that this is an "extended residence" rather than the hotel that it really is. After a while you get tired of all the BS and the inadequacies. And for the price, the value here is poor.

Staff came into the room even with the 'Privacy please' sign on the door, with no explanation as to why.

We loved it! It right in the middle of places to eat, places to shop, and right by the freeway to jump on head to mall of america. Very convenient location, will stay again.

Breakfast was great!

I stayed here two nights and loved every second of it. I will say I don’t believe their rooms have underwent the new round of Hilton remolding but honestly it did not matter - they looked pretty new and were large/spotless. Staff, amenities, food was all great, but the best part of it is the location. Truly in the heart of West End and within a 2 minute walk to tons of great restaurants and shops. This will probably be the only place I stay when I come back to Minnesota!

Shout out to Jallah for his superb customer service!

Convenient clean and roomy. The rooms are a bit dated but comfortable. The breakfast is hot and the staff is friendly. They had an EV outlet for our vehicle which is greatly appreciated.

We love this hotel. We've been staying there for 5 years now and it's great. The only thing I would suggest is to bring your own pillow. The pillows they have on their beds are not very good. Minor detail but it will save you a sore neck in the morning. Otherwise, 5 stars

Friendly staff. Hotel was very clean. Our room was very spacious for our family of 6. I love that they provide shampoo conditioner body gel hand wash and lotion. Quick when we needed something. Breakfast was great. Get there early to avoid line ups. There’s one waffle maker 3 min wait per waffle. They had amazing toppings for the waffle but I wish they had more waffle makers. Fruit salad was delicious. Breakfast ladies always quick to fill anything up that was low and with big smiles. We would recommend and stay there again.

We had a very nice stay. Breakfasts were very good, and the staff were friendly and helpful. Will stay again, only minutes to Target field