Gila River Resorts & Casinos – Wild Horse Pass

When they say "You Do You", they mean it. It is my favorite resort in the Valley.

Fantastic place all the way around! Loved it!

Was expecting more for a resort with a resort fee. Food was just OK. Pools were very warm & busy. Price was high and property needs updating.

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Everything great

It was great, staff were amazing and food was delicious! Thank you

Awesome!

I do NOT recommend this hotel if you value customer service. The front staff are rude and inconsiderate. And just to top it off, so is the management. We booked a room for my birthday and had no idea that there was a huge pool party. I was not interested in a pool party with a “crunk” music style. They closed both pools at 2pm. My husband called to inquire about early check-in because we wanted a full day at the pool and they said no problem. If your room isn’t ready, enjoy the pool and check your bags with our valet. No mention of an early closure of the pool. On my clear disappointment at check-in, we got no sympathy. Zero. None. She tried to guilt me about going to a 3rd party site for booking. They booked us a room overlooking the pool so we had crunk music blaring so loud until 11:30 that we had the TV on at almost full volume. We asked a manger to call us so we could vent but she didn’t care either and tried to make us feel guilty for using Hotels.com. I find it so difficult to think that 1.) the hotel couldn’t message guests with bookings that evening to let them know, 2.) have some empathy for us seniors who don’t want that atmosphere, and 3.) have some pride of customer service to acknowledge our complaints and help us think they care. I will never go back there. The room was dirty, the TV unplugged so we thought it was broke, the toiletries weren’t stocked, one of two power cords was shut off so my husband’s phone didn’t charge, and they weren’t friendly.

We booked Wild Horse Pass for a quiet, relaxing weekend getaway after my heart surgery, but left feeling frustrated and disappointed. The Friday night Kool & the Gang concert was great, but the resort’s atmosphere overall felt more like a nightclub than a peaceful retreat. Our pool day was ruined when we learned, after arrival and check in, that the pool would close early for a loud DJ party. Worse, our long-anticipated dinner at PRIME was ruined by a loud DJ in the restaurant, inattentive seating next to a loud table, and a lack of dress code enforcement. We left without dining. This resort now seems focused on a younger, party-focused crowd, which wasn’t what we expected or wanted.

My family and I had a lovely stay, room was clean and the outlet is not far from hotel.