Kyukaruizawa Kikyo, Curio Collection by Hilton

Off the main street, many good restaurants like Suju and the ramen shop next door, comfortable quiet rooms. Staff very friendly and having the shuttle to station was useful. Managed to sort out my taxi plans in the town and good suggestions.

Not have an all day lobby service for food. Breakfast could have more variety.

Location is superb. The shuttle was really helpful. The service is impeccable. Breakfast was amazing.

Small bottles amenities. Big bottles with pumps will be better.

The location was good and the staff were helpful. The hotel has shuttle service that does a pick up and drop off at Karuizawa station. The breakfast was good.

The room was a small side and didn’t really have much view. The property gives the feeling of business hotel rather than resort town hotel.

the staff were very nice and helpful, facility is superb and very comfortable hotel room. the onsen in the hotel is very excellent and convenience.

the breakfast has too little selection and same as every day. Not very much selection of dining room or restaurant in the hotel.

Location is great.

The buffet breakfast was disappointing. No Eggs and very little choice.

由車站接送、接待員、餐廳員工…所有員工都用心服務，令人賓至如歸。地點在舊輕井澤商店街附近但酒店環境十分寜靜。

shuttle service

book a twin room with tatami for 4pax. second night have to make our own tatami. small onsen and a Japanese family of 3 occupy the makeup place for ages. notices should be put to highlight consideration for other hotel users. this is not a place for coffee conversation. breakfast also very rigid only one main which perfectly fine but if your main is French toast you can’t order more eggs like sunny side up or poached. it’s extra cost. not worth paying the price of stayi

1. Great location! Bus stop is literally right outside the hotel. Bus around Karuizawa tourist spots are outside. It is also literally at the entrance of the old Ginza street which has great snacks. If needed, the hotel can also drive 5 mins to the Karuizawa station where you can do all the shopping at the outlet. 2. Great staff. Very polite and very helpful 3. Good breakfast. 4. Comfortable bath area at basement.

Nothing much. Lovely hotel.