Hampton Inn & Suites Los Angeles Burbank Airport

The property was great rooms wonderful, clean and kept up.

The room was situated next to HWY and you could hear the traffic all night long. Other dislike the Hotel doesn’t have on site parking for guest, they use a valet service, which when told I thought ok tip no biggie- then received a bill for $35 parking fee. One I was not told this at the time, and to receive a bill after the fact was not ok! I would have parked elsewhere, which would have been a walk!

As a Hilton Honors Gold member, I can say with confidence that I will never stay at this property again. In fact, this experience has caused me to reconsider staying at any Hilton-branded hotel in the future. My biggest issue is transparency. When I booked my stay, nowhere in the Hilton app was it disclosed that this hotel charges $31 per day for parking. There is no self-parking option available, so this fee is mandatory. Had this information been clearly disclosed at the time of booking, I would have chosen another hotel—specifically the Best Western nearby, which offers free self-parking. When I raised this concern at check-in, I was simply told, "It's on the website." That response is unacceptable. Many Hilton guests book directly through the Hilton app, not the website. If a mandatory fee exists, it should be clearly disclosed on every booking platform Hilton provides. I then contacted Hilton Customer Care hoping for a reasonable resolution. Unfortunately, I was met with complete indifference. My concern was dismissed, my request for reimbursement of the undisclosed parking charges was denied, and when I asked to escalate the issue, I was told there was no one higher to speak with because the representative was allegedly already a supervisor. What disappointed me most was not the $31 parking fee—it was Hilton's complete lack of concern for customer satisfaction and loyalty. As a frequent traveler and Honors member, I expected much better. Instead, I was left with the impression that Hilton simply does not care. Because Hilton chose not to address this issue or offer any meaningful resolution, they have lost my future business. I will be taking my travel dollars elsewhere and will be sharing this experience with friends, family, followers, and fellow travelers so they can make informed decisions before booking. For anyone considering this location, be aware of the mandatory parking charges. If free parking is important to you, there are nearby alternatives, including the Best Western on Lankershim Boulevard, which offers complimentary self-parking. Transparency matters. Customer service matters. Unfortunately, neither was demonstrated here.

Location near by airport and burbank downtown.

Terrible overall. Would not stay there again. Small, representative Examples: 1) toilet paper holder in handicapped restroom WELL out of reach unless you have6 foot long arms, 2) mandatory valet parking for $31 in an already overpriced property. 3) Marginal maintenance - emergency operation signage in elevator with significant damage, etc,etc. Really a bad choice. Stay elsewhere.

A localização era excelente! Perto de vários centros de compras e em um lugar super calmo.

Daria 10 se o estacionamento fosse grátis.

Hot breakfast was good but not enough selections. Need more mixed fruits. Kitchen was clean.

Removing the afternoon snacks (cookies). (Bring back the snacks, please). Parking is too expensive. Wish, it’s free or maybe low parking fee.