Swaroop Vilas - Lake Facing Boutique Hotel

Hotel stay was good staff is also good only issue with parking and charges due to holiday and year end rest all was good and joyefull

We are a group of 14 people (7 couples) staying at Hotel Swaroop Vilas to celebrate New Year, and unfortunately, this has turned into a very disappointing experience. At the time of booking, there was absolutely no mention that in-room dining or in-room services would not be available during New Year. This is a basic expectation, especially when one is booking a premium property for a special occasion. Only after check-in were we informed that these services would not be provided. What made the situation worse is that even after repeatedly requesting to speak with the concerned manager, we were not allowed to connect with them. There was no effort to resolve the issue or offer an alternative solution. The staff simply refused, which felt extremely unprofessional and disrespectful. When guests travel in a large group and plan a celebration, transparency is the bare minimum expected. Hiding such critical information at the time of booking is misleading and unacceptable. I would strongly advise future guests to reconfirm all services in writing before booking, especially during festive dates. Very disappointing hospitality and poor guest handling.

Room size are so compact,not maintained,loud music is played on roof top ,which is so disturbing ,till 11.45 the music was on,food in breakfast was not at all great

Best experience room service was too good Even the breakfast was too good we had a very good moments with the hotel even the infrastructure is very neet and clean

Disappointing as there were no welcome drinks or any gestures of hospitality. The staff displayed rude behavior and treated us as a mere formality rather than guests. Outside our room was extremely dirty, falling far below acceptable standards, which added to the overall unpleasant experience. The entire stay felt uncaring and unprofessional.

Nice stay in this hotel staff was very polite location was good and food was good .......................................

Very nice stay all good Location was nice staff was good and thnx too Avantika very friendly…………………………………………………………….

Very nice and comftable stay all service was good staff was very help full and thnx too avantika very helpfull and polit..

The hotel ambience is very nice and staff is very cooperative. Rooms are clean and nice. And thnx too Avantika very help full and polite

Very good experience staff was co- oporative breakfast could have been much better as per the hotel standards and thnx too avantika