Hotel Heera

Staffs is courteous. Location is good.

Dirty. Maintenance is poor. Wash room are not at all hygienic. Furnitures are badly maintained. Lack of cleanliness.

We had 8am check in, stayed overnight and 6pm checkout to catch night train. We were charged for 1.5 days which was very reasonable.

I cancelled the booking upon arrival. My first question was how can Expedia register and sell such standard low hotel. Upon arrival , the small loby one table was so dirty, the lift is just like 6 sq ft , capable of one 2 persons. Rooms too dirty and the toilet so disgusting. This was my first visit in Kolkata , reached a 10 pm and had to look for a hotel all around , I was fed up , finally I the ''Panash Hotel'' on banerjee road , Rs 4000 per night which was satisfactory.

Rats were moving in the room

The room service was terrible. The staff did not even respond after pressing the bell.

Room was very clean. Bedding was freshly washed and toilet disinfected. Hot water heater ("Geyser") worked well. Hot coffee was provided quickly upon ordering. Checkout was fast and efficient. Would definitely recommend this hotel.