Novotel Ha Long Bay,

Lovely restaurant on site! Front desk staff was SO helpful! She personally arranged transport to and from Cat Ba island for fair price and make sure it went smoothly. Music can be loud until 12am from party place across the street but would still highly recommend. Clean and beautiful views!

What concerned us was the social distance and observed hygiene with the breakfast buffet. Too many people in small space, kids running and guests talking above the food and touching plates, food etc. We were not comfortable.

Staffs are friendly, food is delicious. Amazing experience!

Staff were exceptionally helpful - sorting transport when the local bus company didnt turn up for my airport run. Always courteous and friendly

Overall experience is terrible but I would just say neutral. I guess besides us, only two other couples were staying in the hotel so they completely shut down the air conditioner, the staff was friendly and tried to fix it for our second night but the first we could not sleep as it was freaking hot in our room. I picked this hotel over couple of other for their pool but they shut that down too under maintenance and there was no email notification so I could change my reservation. The breakfast buffet is overpriced for the variety of food we got. Overall we had bad experience and would not stay at this place when we go back again

Hotel and their service were good except for the bed which I felt is too hard. Stayed in quite a few Novotel properties before but this time the bed is too hard for me.

Excellent hotel

Overall the stay was nice and comfortable. The hotel prices quoted for bay tours and transport prices were astronomical though. Almost quadruple the price the other local operators were quoting which seems a bit unfair to the unsuspecting public.

They tried to charge us $19 per person for the breakfast. Our room smelled like sewage was leaking from the toilet the entire time causing noxious gases to encapsulate the entire area. The entire pool area was off-limits due to an event happening that we were not made aware of before we booked the room

The hotel is beautiful and very clean. The breakfast is excellent, with a large and interesting variety. The hotel staff are excellent. They are warm, friendly, caring, and helpful in responding to our queries and recommending places to go to. My son of 10 years old came down with fever while we were there. After we had checked out and had to wait for more than an hour for our transport to arrive, one of the staff found out that my son was ill and offered to let us rest in one of the hotel rooms so that he could be more comfortable. Even though we declined her very kind gesture, she arranged a more quiet place with nice sofa seats for my son to sleep on, and offered us drinks. We are grateful for her care and concern. We will be back to the hotel when we come back to Halong city again in future.