Hyatt House Raleigh Durham Airport

Great accommodations!

This property was nice.

N/A

I have stayed in this hotel twice and had bad experiences with trying to utilize their shuttle. The first time it was 'broken' upon my return and I had to get a taxi to the hotel. The desk person, and subsequently the manager, refused to refund my taxi fare because the shuttle is "complimentary" and implied that they don't have an obligation to provide the shuttle. The second time, upon return, I waited at the airport for more than the scheduled 30 minutes and when I called to request the shuttle I got a Verizon message that the phones were down. I texted and tried to call the Hyatt reservation system, but nothing came of that, so I took an Uber to the hotel and found the shuttle sitting out front and the desk person said that it was not running. It turns out that the phones had been done for days. Their website clearly states that the shuttle runs every 30 minutes until midnight but it wasn't running, and no reason was given for that. The desk clerk, and the hotel management 'team', refused to reimburse me for my uber fare despite me asking on several occasions. Understand that the hotel charges $40 to leave your car in their lot...yet they claim, on both occasions, that the shuttle is complimentary and therefore they do not owe reimbursement for when they chose not to run it. That is total BS. Eventually the hotel management 'team' agreed to give me 5,000 Hyatt Points, but refused to reimburse me for my uber fare, either time, as they continued their position of "complimentary" releases them from any responsibility to try and reach me, make other arrangements or otherwise accommodate the situation. Keep in mind that when you check in and pay the $40 they require you to complete a form that has name, contact information, date & time of return, etc on it...so that gives them an opportunity to flex into alternate solutions but they, for reasons unknown, chose not to try and accommodate their guests/customers. The management "team" representative was wholesale uncooperative, unapologetic and could not have cared less that I had to wait 45+ minutes for their non-existent shuttle. They really, really do not care to keep up with the promises that their website advertises.

Very pretty. Clean. Lots of grassy areas for the dog. Problem is you cannot find it. GPS says you have arrived and the building is not there. It’s hidden somewhere in the complex of buildings. Need some sort of signage on the curb. I had to go into another hotel and ask where this one was.

Everything was great except the person in the adjoining room beside us was extremely loud, waking us up at 7 AM. He was on a the phone for 2 hours and put it on speaker phone. The hallway seemed quite noisy, too. We came in for a local event, thought the 12 PM check out was perfect since we knew we’d be getting in late so we were not expecting someone to be so loud and inconsiderate. I would have expected security to walk the floors to minimize noise issues.

First off, be sure you are going to the correct Hyatt near the airport. Didn't pay attention and accidentially mapped to Hyatt Place instead of Hyatt House. Lady at Hyatt Place knew exactly what happened very quickly and re-directed us. Secondly, was anticipating a $10 per day parking fee, but there was actually no charge. We had to register to "pay" for parking but front desk gave me a redemption code so we didn't actually have to pay. They do do a $50 charge on check-in for incidentals but this is returned later if you don't use anything. Hotel was clean and staff were friendly. Kitchen included basic utensils, dishwashing soap and detergent, bowls/plates, even a glass pitcher, kitchen towel, paper towels. Ice maker inside freezer was not useable. Great first experience with Hyatt House!

Clean and safe.

Excellent service from check in to check out