Embassy Suites by Hilton Raleigh Durham Airport Brier Creek

Friendly & helpful staff, large rooms, comfortable beds, nice bar

Can’t think of anything!

No one recognized our status at check in. We were not offered any waters, or anything. The room had someone else's dirty clothes in it and the air conditioner didn’t work (we weren't told at check in). The person on the phone at guest services, who identified herself as "Jill," was not trained nor equipped to handle serious customer service issues. I asked to speak to a manager, and was told he would not be here until 9:00 a.m. Totally unacceptable. I was also sent a text to ask how it was going and responded with complaints, but never got any response. I have previously stayed at this hotel multiple times, but never again.

Everything!

nothing! Property was great!

The location and the hotel itself were amazing. The breakfast team and bar staff were absolute sweethearts and did an exceptional job delivering great customer service. I stayed in a king suite, which was clean, comfortable, and honestly so nice that I didn’t want to leave.

The only downside of my stay was my interaction with the front desk receptionist. Unfortunately, I didn’t catch her name, but she was a white female working Saturday afternoon on the 21st. She did not smile or greet me and instead stared until I spoke, which made the entire interaction uncomfortable. This stood out, especially given how warm and welcoming the rest of the staff were.