Hilton Garden Inn Bethesda Downtown

I did not eat at the hotel. The people staying there were nice and helpful. Had a fridge and coffee pot.

Broken towel rack in bathroom. I requested a handicap bathroom but got a tub with handrails. I can't climb over a tub. Parking spaces were so small I had 6 inches of space to get out of my car and the human body is very difficult to flatten that thin. No bellmen to help with luggage. When asked for a cart, I got a wave of the hand and it's over there from the only staff there. Door to parking garage is so heavy I had to wait for someone staying there to help. Not enough staff on duty. One young girl can not handle it all alone.

Location

Bathroom was missing hooks and had unfinished ceiling patches in the bathroom.

I purchased parking through your hotel and because of some work done in the hotel parking garage, my car was completely covered by some sort of metallic dust. I requested that hotel complements my parking fee but I was denied. It was dangerous to drive and detrimental to my health.

The front desk guy was very rude to me and many other customers had a bad attitude. Even booking.com called them and said he was very rude. They gave me full refund and I book elsewhere. No one told him to work a job he does not like. I wish I could remember his name. If this review came to me earlier it would have helped. Smart remarks condescending attitude for a front facing customer role. If you're so smart why would you apply to do a job you don't like?

Location

The shampoo was hard to get out.

Nice hotel. Good experience. Just wish room had been cleaned more often.

We had an enjoyable stay at the Garden Inn while visiting family in the area. The hotel is very well located, close to good restaurants, shopping, the red metro line as well as numerous bus routes. Nara on the front desk was very helpful after we requested a room change.

Good location

Our room wasn't getting cleaned daily,

The location was great. Next visit to Bethesda, I will have to take my daughter to the kid's museum

Having more of a city view