Hotel Willow Banks Shimla

Location

Service crew are friendly

No heat no view but I paid for view room

It was Good

Check in process was not smooth.

I'll not stay at this hotel again. Compared to the rate (20,800INR for 3 nights), the quality of service was much behind of ven India Standard. 1. Room was very chilly but nothing from reception even though I asked to do some things. 2. Staff are working like government officials. 3. Do not respect any hospitality. They work like a machine. I think from the top manager to the staffs on the floor don't know how to catch up the needs of guest. Avoid this hotel.

Location

Hotel hasn’t Parking and overall is good

Great property located on the mall road of shimla

It was a terrible stay because of the front office ortaon Pratap Verma . He was non courteous rude and extramlu unproffesional . He wanted us to pay the entite amount upfront on check in and when we asked that we need mote time since the amount wwas disputed he starteed yelling at us saying “ main apni jeb se thodi donga paise “ . Apart ftpm him the entire staff was helpful including the manager sanjay . Who sorted our bill dispute and actes gracefully . I wish oeople are partap are not in yye hospitality industry . They give a bad nsmr yo the hotel and also to thier proffesion. Becsuse of his behaviour i woukd ne er have gond memories of this stay😡