El Colibri Hotel & Spa

The room was large, clean, and comfortable.

Breakfast was a frozen pastry that was still cold.

The rooms themselves were spacious, and staff that cleaned really nice and friendly.

Very disappointing and stressful stay overall. We experienced significant ongoing noise issues from the jacuzzi above our room and repeated late-night disturbances throughout our stay, with no overnight staff, security presence, for support. While housekeeping was initially described as available and a service request was even approved, we were later informed it would not be provided as we were coming back from a long day. As a result, we were left to manage accumulated trash and room upkeep ourselves without meaningful assistance. A vaccuum we had asked for to clean oursleves never arrived, Cleanliness in common areas was also a concern, with the lobby and entrance areas often appearing unmaintained for days at a time with wine spills on the floor from the night partying. The advertised “included breakfast” was also very minimal, consisting mainly of coffee and prepackaged muffins or bagels, which did not match expectations. What stood out most, however, was the way concerns were handled by management. During discussions about these issues, communication felt confrontational and dismissive rather than solution-oriented. After raising concerns about housekeeping and cleanliness, previously waived fees were later applied to our account, which felt very discouraging given the circumstances. In addition, during our stay we observed management smoking directly outside guest areas, and there were several instances where we were not acknowledged or assisted when passing staff in relation to unresolved issues. Overall, the experience reflected a lack of consistent management presence, support for guests, and professionalism in handling concerns. We had booked it for 6 days, and we left on day 5 loosing that day, but we felt management was making it really hard for us to enjoy our vacation

Great rooms with fireplace.

Room was comfortable. Location was good.

Breakfast was very average. Room next door had a large dog in it which was barking constantly. Complaint was lodged with reception and it took some time for the dogs owners to come back and quieten it.

Location, comfort.

Breakfast. Breakfast was underwhelming. You need to reconsider what you offer.

Excelente lugar para relajarse muy limpio