La Quinta Inn & Suites by Wyndham Big Spring

My son wanted to stay here b/c it said they had a hot tub. But it is broken

Clean and comfortable. Friendly and helpful staff.

A very nice place to stay. No complaints.

The property was no it well maintained and nothing like the website photos. The elevator was brocken so had to climb stairs to get to the 4th floor room they put me in. I asked if they had any other rooms available and they said no becuase of late check outs the other rooms were not cleaned yet . So I asked could they call me when a room on a lower floor was ready and was told they could not do that it was against company policy. Then when I wanted to go sit by the pool there were no cochairs to sit in in the pool area. I get to my room and it is not the cleanest. Not a food experience at all. To to mention when I had to call for help for the tv that come to find out needed to be reset The desk clerk Vin has the worst body oder and so had to spray perfume to get the oder out of the room. i will never stay at this hotel again. Not a happy camper. They even refused to compensate me in some way foe the troubles I had with them.

Where to start, the elevator was out of order (I had an autistic adult with us) and no rooms where available on the first floor. We had quite a lot of equipment that needed to be brought to the room, plus luggage for 4 adults. Park on the back and the back door was non operational, had to be open from the inside. So as our reservation, after filling all the pre-check in with card info, car info and drivers license info to expedite the check in, had to do it all over again. Everyone checking in was upset. Then to the room, we asked for room for 5 adults, I assumed 2 beds and a sleeper, well no, one bed and a sleeper. Then the manager on staff explained to me how a king size bed accommodates 3 and the couch 2 people. Where is this all right? So I have to share my bed with my wife and another adult? Who does that? well I assume not a lot here in USA. The refused to accommodate, offer to provide another portable bed, which they could not find and that was the end. Had to travel 25 miles east to get another hotel. It was horrible and I will refrain from staying there. By the way, not at anytime I was offer, credit, another room or refund. I will see if Hotels.com make it right since it was not my fault.

Room was good. Elevator did not work. Breakfast was terrible…juice was syrup and few selections..no pastries.

When we arrived the clerk would not check us in.Even though we live at the same address and we have the same last name! We were forced to use stairs to our 2nd floor room due to the elevator not working. Also, no waffles due to a breaker not working at breakfast. Also completely out of gravy for the biscuits and gravy at 8:30 am. I think the construction or oil workers ate all of it. so there should be more than 1 container of gravy. We do not plan to be back.

The elevator was not working.

Side entry door security scanner wad falling off the wall. Door was not secured. Anyone could walk into the hallways and rooms

Pool was nasty couldn't even think about getting in. breakfast pretty non impressive. other than that all was good.