Hotel Raffaello

Nulla di particolare

Molto confortevole in pieno centro è facile spostarsi

Hotel complessivamente buono, qualche mancanza di attenzione e cura: vasca bagno non in buone condizioni, asciugamani rotti, televisore non funziona

Ho prenotato il mio soggiorno 2 settimane prima di pernottare, online tramite expedia, usando la carta come garanzia ma dicendo che avrei pagato il loco. Il giorno stesso il titolare mi chiama alle 12:00 dicendomi che la mia carta usata per la prenotazione non funziona e che mi deve annullare la prenotazione. Ma sul sito di expedia la prenotazione era ancora confermata. Mi dice che mi avrebbe comunque tenuto il posto. Ho pagato 72 per una camera con tv non funzionante, bagno cieco con ventola non funzionante. Il lavandino non riusciva a mandare giù l'acqua. Non so quale ma uno dei sanitari perdeva acqua, bagnando tutto il bagno. Il set di cortesia per il bagno era scarso. Il cuscino era durissimo e vecchio. Alla notte era molto rumoroso. Pessima esperienza. Personale scarso. Colazione pagata 5 euro, era buona.

The Raffaello is well located in the center of Urbino. It is a serious climb to reach it, but that is true of everything in Urbino. Our reception was rushed and callous. Keys were given, things mumbled, and we were sent our way. The lobby area was unkept, with pictures leaning against the wall and boxes stacked. The rooms were simple and clean but not in good repair. My air/heat system was without a remote and therefore could not be used. When I went to report this, there was no one at the front desk. In fact there was seldom anyone at the front desk. I found a phone number and called it. A man came and gave me an electric heater in case it got cold. It did. My bathroom sink had a slow leak which resulted in a wet floor. During the night a loud sound, like a fire alarm, would sound every few hours. No one at the front desk. No sleep. The most serious problem with the Raffaello was that no one cared. No one cared about the place or about us. After one night we were finished. I found a man at the front desk and said we were leaving. I asked to be refunded for the two nights we did not stay. He said, "No refunds! Have a good life!" Part of my life is to write this review. I would not recommend this place to anyone.

Exelente servicio,disfrutamos mucho el hotel

Sehr erfreulich war die Mail vor Reiseantritt mit der Parkplatzempfehlung

Great view on the green hills around Urbino (I don't know whether this applies to all rooms). Central location in the historic center of Urbino. Five minutes or less to the Piazza della Republica. The bus terminal (at the bottom of a shopping center) is also in walking distance (maybe 12-15 mins). A bit hidden in a small side street (which means it is quiet). There are signs on the street to locate the hotel. The reception closes at some time in the evening, so I guess it's best to advise them in advance about a late arrival.

Great place very convenient

Very well placed hotel in the old town. No parking except up the hill. Clean warm room. Reception lacking in charm. Very poor breakfast!