Chateau d'Urspelt

Franchement tout estexceptionnel

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This was not our first stay at this hotel, but unfortunately it will definitely be our last. The room we were assigned this time was well below our expectations and significantly worse than the room we had during our previous visits. Given our past positive experiences, this was particularly disappointing. The restaurant however is great.

To make matters worse, the hotel lost my birthday cake, which completely ruined what was supposed to be a special celebration. Although the staff managed to locate the cake the following day and kindly offered me a gift as a gesture of goodwill, the damage had already been done. Given the price paid and the standards expected from a hotel of this level, I believe the staff should have made a greater effort to prevent such a situation from occurring in the first place.

We really liked the facility. The bed was really confortable. The staff friendly and the SPA was amazing.

That we did not get the room cleaned on the morning.

La chambre magnifique, le restaurant excellent, La piscine " grotte" du spa qui est étonnante

Je trouve le prix du spa de 60€/personne un peu excessif pour le peu d équipement proposé

Overall decor of the hotel and atmosphere. Great breakfast

unfortunately, the room doors offer absolutely no soundproofing. You can hear every single whisper from the corridor. Also, a plastic shower curtain has no place in a 4-star hotel; the entire bathroom becomes practically unusable after just one shower

ottimo soggiorno, colazione eccellente

booking segnalava la struttura in centro di Lussemburgo invece sono 50 minuti di percorrenza in macchina

Sejour au TOP! Superbe découverte . Petit bemol: plusieurs casiers pour déposer ses effets personnels dans espace wellness ne ferme pas. Ils sont défectueux ? Dommage !

The location was perfect, situated in a quiet neighborhood with beautiful views of the surrounding green fields. The breakfast was excellent, offering a wide variety of fresh and delicious options. The property was beautifully decorated, with great attention to detail in every room. Everything was spotless and very well maintained. We mixed our stay with spa, which was an amazing and relaxing experience. The massage was wonderful and made our stay even more enjoyable.

As an English speaker, I would have appreciated better English communication from the staff. The waiting time at the restaurant was also quite long, especially between the starter and main course, which made the meal feel a bit slow.

Professionalisme du personnel, environnement magnifique, restaurant au top et service parfait.

Rien.