The West Country Inn

I have asked for an invoice since I checked in. They haven't sent it, and I have called them twice and the same answers all the time, "we are very busy, we can do whatever we can." Because I haven't sent in time my expenses, I am going to pay for my own pocket for this booking.

Please advise.

Avoid! Nothing really good about this property, it’s branded as a spa. It’s not! there is a gym and a hot tub, but it’s definitely not a spa. We paid extra but the tub was being fixed when we arrived at 3pm (early) we were then told at 5pm it had just been chemically treated and we couldn’t use it, but were not offered a refund. Having stayed in the hotel we decided that the hot tub probably wouldn’t be safe to use anyway. I’ve attached photos of the mould and flies in the property.

It’s a run down property with mould on the walls, it is in desperate need of a refurbishment. The owner Laura runs the property with minimal staff and this is detrimental to the running of the hotel. Although she is happy to say she has ran the place for over 22 years. This may be the case but doesn’t mean it’s well run. I’ve been staying in hotels for the last 20 years all over the world and this has been one of the most bizarre places I have stayed in. We ate at the hotel in the evening and the food was average and over priced doesn’t match what’s on the website. Breakfast was standard and probably the only thing that was acceptable. Finally and possibly the worst experience of the hotel was that my battery pack was stolen by the cleaner, apparently he quit so didn’t show up for the following day. Laura did compensate me for the price of the charger £30. And did ask if I would not reference this on review but feel I owe it to others to make them aware.

The fact that we paid for breakfast but no breakfast was provided. We needed breakfast at 7.30 but the venue refused to provide breakfast before 8.00. Very unreasonable. No refund for lack of breakfast. What a rip off.

The location, right on the main A39, the 'Atlantic highway', was ideal. The inn is very remote otherwise, but near Bude, Launceston and other towns. The room was spacious and quite comfortable. The proprietor and staff were very hospitable. The breakfast was good. I would willingly stay again.

The inn is old and not that disabled friendly, which is quite to be expected. The stairs up to the rooms is quite steep, and there were 2 steps in my room leading to the bathroom, so not for anyone less agile.

L’host è gentile e simpatica

La struttura è vecchia, e il luogo, per gli standard igienici italiani, non è sufficientemente pulito: muffa nella doccia, assenza di tappetino nel bagno. Anche la biancheria è molto usata. E’ un po’ fuori mano, e le camere danno direttamente sulla strada.

Landlady went beyond to make sure we had a comfortable stay. Incredible food and sent us off in the morning with complimentary food water for our trek. Extremely friendly/welcoming atmosphere! Couldn’t recommend more!

Unique place, full of character and absolutely delicious food only 15 min from Hartland Quay. Thank you!!!

Arriving tired after whole day of driving (usual situation in accomodation in the middle of nowhere) we had to wait with our luggage in hand for check in before landlady took her time and poured pints for already checked in customers, apparently her priority, no warm welcome, as if one does bothered her just by ones arrival (as paying customer with upfront payment) Seeing our dog, her second sentence was about need to charge us GBP 15 dog charge. Which she repeated three more times during evening and morning on any occasion of seeing us at her premises. a) the proprietor is greedy and welcomes every opportunity to charge more, or b) the proprietor doesnt clean properly after visitors without dogs (hence the claim: extra charge for cleanup after dog)