Dome Hotel

From the minute we arrived, our experience was terrible. I actually thought we must be at the wrong place because all the excellent reviews could not be of this cold, gloomy hotel. The indifferent young woman at reception reluctantly put down her phone to check me in. We also needed help parking, and based on this email: “Upon your arrival, our team will be pleased to provide further details regarding directions and payment options.” I thought we’d get that help. But the “team” was just her and all she did was draw a few lines on a map and go back to her phone. An hour later my husband returned, still unsure if he’d paid correctly. A passerby ultimately helped him navigate the very confusing app. Meanwhile, the receptionist mumbled something about prosecco and water, which I said I’d love. “Water is in your room,” she said, prosecco no longer an option apparently. Since my husband was trying to park, she watched me lug two suitcases and two tote bags across the lobby and into the elevator. I guess the team doesn’t help with that either. Then there’s the room! With its slanted ceilings and random columns, my 6’3 husband could only stand up straight in about a third of the room. But we did get a full view of each other in the bathroom! Unless we pulled the heavy, dark purple, funereal curtain across the door, which made us feel like we were in a tomb. Have I mentioned the breakfast that a reviewer claimed was one of the best they ever had? Stale, store bought croissants and bread, cold fish salads that no one even tried to make look appetizing, deviled eggs with oddly grayish filling. There were signs for other items, such as Burratta , but they were never bothered to be refilled or put out in the first place. On our second morning my husband had to deal with the parking again. When he asked the (different) receptionist for help, he was told to come back in a half an hour. By then our car would be towed. This was truly one of the worst hotel experiences we’ve ever had. Why two stars instead of one? The location is good. The bed was comfy. And the windows opened to let in nice fresh air, which is especially good because the room smelled like a grandmother.

Das Personal - sowohl an der Rezeption, als auch beim Frühstück war überaus zuvorkommend und aufmerksam. Uns wurde jede Frage beantwortet und Wünsche nicht nur erfüllt, sondern z. B. Buchungen für Restaurants, Bootsfahrten oder Taxibuchung ohne Nachfrage angeboten und zu unserer vollsten Zufriedenheit erledigt. Das Hotel liegt perfekt - fußläufig sehr nahe an der Innenstadt, aber dennoch weit genug entfernt, um keinerlei Lärmbelästigungen ausgesetzt zu sein. Das Frühstücksbuffet war nicht überladen, aber dafür qualitätiv hochwertig.

Nichts, alles in bester Ordnung!

Excellent location. Very clean and comfortable. Delightful and helpful staff. Very good breakfast.

I liked everything

Posizione centrale Camera confortevole

Mancanza di parcheggio