Riad les Ammonites and Spa

Staff, Ayoube in particular, amazing and professional. We felt welcomed, safe and very well looked after. Breakfast was delicious and generous. Our room palatial.

Very king people

thé location

Unfortunately I am not able to recommend this hotel. Location is not bad, the service is fine too but only if you don’t get in direct contact with the owner Cinzia. As far as I am concerned she is a person who doesn’t respect her customers. During our stay our privacy was brutally disrupted – they have decided to paint the windows inside our room! It was entered by unknown persons who were not even employees of the hotel. And up to this moment I am not sure that none of our personal belongings are missing as they were moved around. The room smelled of fresh paint and it was impossible and dangerous to stay in it. I made them give us another room for the rest of our stay even though they wanted to give it for a night only saying that the hotel was fully booked. I told the hotel that such a behavior was totally unacceptable and asked for one night compensation. At that point Cinzia just stopped communicating – she didn’t take calls nor answered mails. Only when I wrote that I am going to try to solve the situation through expedia/hotels.com I got an answer that I menace her with Expedia and she will give no compensation at all. And another thing: the hotel is not cheap by Marrakech standards but the breakfast there is no better than one typically expects in a hostel. Unless you like to fill your belly with a lot of dough in different forms accompanied by a very bad coffee and glass of acid orange juice this is not your place.

We (late 20s female travellers) could not recommend Riad Les Ammonites enough. From the welcome with mint tea and kind words to being guided to our transfer at the end of the trip, they could not have done more to help us. The riad itself is absolutely beautiful, safe, clean and an oasis of calm in the bustle of Marrakech medina. The rooms are huge and beautifully decorated. But the staff are even better. They helped us with everything, from restuarant recommendations, organising massages, and even preparing dinners and sourcing wine when we decided on a whim to stay in one night. Nothing is too much trouble, and we simply could not recommend Les Ammonites and all its lovely staff enough. We are already planning our next trip - THANK YOU LES AMMONITES!

Beautiful decor, huge rooms and bathrooms. Very quiet, lovely breakfast and the staff were so helpful. We also had a hamam at the Riad and it was fantastic

Nothing

concept of the hotel, cleanliness and hospitality

location it takes about 10 minutes at least to get a local taxi even when you call it, the meeting point is a few minutes away

It's in a great location, small shops to buy water in are close by, it's close to the markets and smaller square market and only about a 5-10 minute walk to Jemma el fna. The staff were really friendly and helpful, they stayed up very late when our flight was delayed to greet us from our taxi. I would recommend maps.me as a map to locate the Riad as the side roads it's on are quite confusing to navigate when you're trying to find the Riad for the first time. The breakfast was really good, there were large portions every morning that changed slightly each day and they made hot drinks on request and really flexible times on when you could eat. The interior aesthetics were nice and tranquil. The wifi worked well in our ground floor room.

There was a very small bottle of water left in the fridge on the first day, but it didn't get topped up after that so you have to buy lots when you're out. We stayed in the bottom floor room which opened out onto the open square area of the Riad which meant we couldn't open the windows and doors and made the room very dark, I would try to stay upstairs, the beds are also very hard. The taxi service they offer is quite expensive, we wanted to go to the bus station which is half the distance compared to the airport but it was a set same price for all journeys, so would have been £18 for their service compared to £5 for a local taxi. The pool isn't heated so it's a bit cold and therefore it was hardly used.