The Burgundy

Had really noisy neighbors but other than that it was a fun - budget friendly location

I picked this place due to some good reviews and the location; it was quite close to the Village shopping area and right on the main street, Big Bear Blvd. No problems checking in, but when the person told me that they were going through upgrades but the cabin I was staying in (Belclare) hadn't been upgraded yet, I took that as a warning, like things aren't going to be so great. I rented a single cabin that was not attached to any other units so it was nice and quiet. I knew it was going to be "rustic" and I didn't expect it to be a four star hotel, but it was a bit lacking. The place looked and smelled clean, but after walking around in my socks for a little while, I noticed the bottoms of my socks were turning black. They should have mopped all the floors, not just vacuumed. The bathroom had the same issue, the floors looked clean, but they were not. Shower head needed to be replaced, there was plenty of hot water but the shower head is so old it was not spraying properly. It was also loose, and I just pulled my toolkit from the car and tightened it so that at least the nozzle was not just pointing straight down. The bed was fine, a little soft, but I slept well. The heater and air conditioner were functional, although the heater is SUPER old and seemed a bit dangerous, it still worked and none of the smoke detectors went off. I guess I just drew the short straw on this one.

Service and staff were very helpful. A suggestion would be to have a dresser in the room, and wood for first night fire. I would stay here again

We absolutely loved everything plus the staff is very friendly

It’s a very nice place .spa inside the room. Quiet.the staff were good. The guy I forgot the name and the lady. They were both good and polite and very accommodating .i will definitely comeback when I go to big bear again.

Le cadre et le jacuzzi

Amazing

Newly remodeled rooms however it’s not the most quality remodel. Just made to look decent. Not enough room in the bathroom to place toiletries. Stayed for 1 night, would stay again if it’s for 1 night.