Marival Distinct All-Inclusive Handwritten Collection

Our recent stay was overall very enjoyable, and we truly appreciated many aspects of the property. The food was consistently good, and we especially liked that the pools never felt overly crowded. The views—from both our room and the sky bar—were absolutely stunning and added a special touch to the experience. Service throughout the resort was attentive and prompt. A special mention goes to Francisco at the beach club, who was fantastic, and to our butler, Hector, who went above and beyond to ensure we were well taken care of every day. There are a few areas where enhancements could make the guest experience even better. For example, it would be nice to have a swim-up bar or a convenient spot to grab quick snacks by the pool. Additionally, for a room priced at over $900 per night, it seems reasonable to expect basic amenities like dish soap and laundry detergent to be provided without having to request them. For families traveling with young children, including essentials like milk with the upgraded snack service would also be a thoughtful touch. We did take advantage of the in-room babysitting service one evening. While we were initially a bit hesitant, Michelle was wonderful with our 20-month-old and quickly put us at ease. Overall, we had a lovely time and would certainly consider returning, especially with a few small improvements that would elevate the luxury experience to match the price point.

The whole property is very well maintained and nice, food was amazing and the service.

I liked the staff friendly and courtesy. I didn’t like the quality in food

Marival Distinct was a first class property in terms of the location and rooms and grounds. The staff was kind and capable. On the side of "needs work" I didn't enjoy the food as much as I would have imagined I would, and didn't care for the odd presence of artificial sweetener in all the drinks. I also would have liked a bit of a beer selection. Just Modelo and Corona were offered. I enjoyed my stay largely but may be the type of guest that needs to get out a bit more over a week in Mexico as well.

The resort emphasizes eco-friendliness, meaning there are no bottled waters provided—even for young children. Additionally, there is no buffet service available; all meals must be ordered at the table, resulting in lengthy waits, often exceeding an hour, especially for dinner. Dinner service begins at 6:30 PM, which can be inconveniently late for families with little ones. Room service consistently quoted delivery times of 30-40 minutes, yet frequently exceeded one hour. Service quality from the staff was inconsistent; while some team members provided excellent care, others were disappointingly inadequate. Our stay was further complicated by a lizard in the room that staff were unable to remove. A convenient feature was the ability to order essentials such as water, snacks, and juice boxes via Uber, which were promptly delivered to our room by the bell staff. The onsite store is well-stocked, and the staff there were consistently attentive and helpful. Overall, both service and food quality have notably declined since my previous visits. While there were some positives, I would consider returning only if no other suitable options were available.

Excellent customer service. Very good food choices. Concierge services are beyond outstanding ( thank you, Saul). We will definitely stay here again and recommend it to anyone looking for a relaxing and hassle-free visit. Great value for the price.

The staff seemed like they did not wanted to work

My experience was great. Especially service and staff.

Friendly staff, good food, very clean, and great customer service.

Very different from your usual all inclusive resorts. Do your research. Lots of strict rules. No taking food to go. No buffet. Sit down restaurants only. Annoying sales pitch at check in. Questions like "What do you do for a living"? No getting room key till you get through the pitch. No bottled water anywhere. Have to pay extra for bottled water... Room service is 10% charge. Tough with little kids with no buffet. Asked for ice cream to go at the restaurant by the pool, not allowed. Have to sit down to eat. Ice cream only after 1 pm... No more towels by the beach and infinity pool. They give you some kind of thin blankets to lie on.