Holiday Inn Express Hotel & Suites Richwood - Cincinnati South by IHG

I love the fact that they had free breakfast. A heated pool and a hot tub. The room space was perfect for what we needed. However, our stay ended up turning out terrible

There was no hot breakfast out but eggs. When I asked if the kitchen host if she was bringing out more, she was very disrespectful and told me that it would be a minute that minute ended up turning into almost 20 and all that was brought out was cold sausage. I was really excited for the pancakes since most hotels offer waffles. She had the pancake machine shut down for no reason. The pool was very cloudy and dirty. The hot tub was cold. The jets didn’t work . The pullout bed in our was dirty as if the sheets on the pullout couch were never cleaned. Parking was an absolute nightmare one of the guests that stayed with me had to park outside of the parking lot because there was no extra spaces in the parking lot . And that pretty much explains our stay $230+ dollars later and all I was offered back was 50 dollars. 🙃 Happy birthday to me!

It was simple, clean, and quiet (except for one inconsiderate guest in the hall).

Nothing

Breakfast

Room was not ready when we arrived, no towels in pool area, we received 1 towel in our room for 4 people and the tv had a line down the middle. I requested additional pillows and did not receive. An hour before check out the cleaning people parked the cart right in front of our door and we had to move it to get out of the room

Location

Showers, beds were above par for hotel.

It was clean - smelled good - rooms were huge - breakfast was good - beds were comfortable

The shower head was broken - very little water pressure as most of water was leaking from the hose, the pool was closed ( only reason we chose the hotel)