Hampton Inn and Suites Parsippany/North

Clean, great breakfast and friendly staff

Nothing

Nice, clean, comfortable

The hotel has been renovated and the rooms are much larger. They are smartly designed and furnished nicely.

In short there was urine in the bed!!! That's right you read that correctly. After a very long day I showered and prepared to get into the bed. Once I got into bed my foot hit something wet. I thought maybe the sheets are just really cold. NOPE!! I got up and inspected and it was urine soaked through to the mattress. The smell was strong once I pulled the sheets and mattress cover back. We were given a new room with a promise to hear from the GM, well I still haven't heard from him.. I worked for Hampton Inn 17 years ago and have always been partial to Hampton, but I would never stay at this location again.

Absolutely not. I have stayed at this property before and it was fine. Nothing to write home about but again no major issues to report until today. I made a reservation as I always do on the Hilton app. The app notified me I was able to check in and select a room which I went ahead and did as I have in the past. Today I get a voicemail from the property asking to call them back. When I called them back I got an earful from the front desk woman because apparently I wasn’t allowed to check in and select a room despite the app allowing me to do so. I explained to her that the app allowed me to and that I always do that and have done so in the past at this same property. She proceeds to in so many words call me a liar and say it isn’t possible when again it absolutely is. The entire interaction was so off putting and uncomfortable. She made me feel uncomfortable even coming in for the stay. I late cancelled my reservation after calling the Hilton 800 number and upon them contacting the property to cancel the reservation the same woman proceeds to tell the corporate customer service agent that “that isn’t how the interaction went down”. I told the agent I’m uncomfortable and I absolutely refuse to stay there. I booked another room at another Hilton property, checked in, and got my digital key in all of 5 minutes total. If there’s a disconnect between Hilton and their apps check in policies and the individual property that shouldn’t be put on the customer. Felt like I was in the principals office getting an earful for checking in on the app. Do better. It’s disturbing to have this level of crap customer service.