Hampton Inn and Suites Peoria at Grand Prairie

Overall, everything was really nice about the hotel. Check-in, however, was an unmitigated nightmare. I had arrived early but needed to join my party at the hospitality suite. I began my check-in process at 12:00 am and I was told I did not have a reservation. Despite me pulling up my Hotels.com reservation and receipt confirming I had paid, the desk attendant said that while my name matched, the address for me was in Las Vegas and the credit card did not match mine. I had to text chat Hotels.com to get it straightened out, but the process didn't finish until 45 minutes later. Evidently, Hotels.com/Expedia will use their address as the address of record and use a virtual card number. This really needs to be explained to the hotels so that nobody else ends up in my situation during check-in.

Stains on Chairs Tub/shower Diverter did not work Rips in carpet Bed like sleeping on a board

What a great place. Total attention to detail. One morning I was in the hallway twice in a shot period of time to notice room putting out take out boxes and trash from the nite before, as it was ghe the next time I went back. Nice, friendly staff. Typical stay at a Hampton inn.

This is a newer hotel. It is clean and well-maintained. The staff was very accommodating and helpful. We called ahead on the day of check-in to try to get a room on the same floor as our daughter's softball teammates and the clerk helped us accomplish that and she was very nice and kind about it. The continental breakfast was better than most, especially since the pandemic started. They had a very comprehensive selection including yogurts, cereal, donuts cereal bars and juices. There was something for everyone. We would definitely stay here again.

Our stay was fine, but I recommend having refrigerators in the rooms.This hotel is next to a sports complex, so there are a lot of families with children. Having access to a refrigerator to store their snacks, drinks, and left over foods would have made the stay more comfortable.

The room was very clean and comfortable. It has everything we needed and the location was great.

Nice hotel

Shay was amazing. She was so friendly and made us feel very welcomed. However, the man who came on overnight seemed to be irritated by the fact that we wanted to purchase items from the little store area. He was unpleasant on our last trip the week before as well, and seemed ill prepared for the fire alarm that went off. We had hoped that his rudeness spurred from the stress of the fire alarm, but that was not the case. He was rude again the following weekend. The hot tub was also out of order two weeks in a row. After some long days with our child in the hospital in a coma, we had hoped to relax at the hotel.

Hotel was nice. Room was clean and nice. Check in was smooth and easy. Only complaint was our air conditioner was unbelievably noisy. As was the mini fridge. Other than that clean and convenient hotel.

I thought the rooms were a bit pricey. Nice but not that special