Hampton Inn & Suites by Hilton Syracuse Dewitt

Clean, spacious, modern rooms with good WiFi and TV.

They have a coin operated guest laundry but have no change on the premises. After unsuccessfully trying local businesses, we had to walk to a laundromat. Also, you had to run the water for at least five minutes in the shower before it got hot

Nice and clean

Ok

Very comfortable room with a nice breakfast.

This may be the worst hotel I've ever been to. The front desk staff (when they were actually present which was rarely) were extremely rude. The room we were given smelled awful and when I asked for another room the staff member said if I didn't like the new room I could leave the hotel (it was almost 10 pm). There were no sheets or blankets for the pull-out sofa bed although there were three of us. There was a dirty mattress pad on the sofa bed (it had Nerds or some other hard candy pieces on it). When I told the front desk staff about that they said "good" when I said that I brushed off the candy. I was given a hard time about getting linens for the sofa bed, and when I did get them there was a duvet cover but no top sheet or duvet. I went back to the front desk and was told I was just looking for reasons to complain. He eventually relented and provided another set of linens. The location is poor, located 3 miles from downtown Syracuse, immediately adjacent to a highway, and in a pretty rough neighborhood.

It was very convenient to Syracuse University. The front staff were very personable when we arrived

The staff at the front desk were absolutely lovely.

a couple gluten free breakfast options would have been nice

Clean, convenient!

None

The room was spacious, clean, and comfortable. The pool was well-maintained. Staff were very courteous. Would definitely stay here again.

Not applicable