SO/ Saint Petersburg

Check-in & Out

Property Notes

* If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself. * Russian citizens: Adults (aged 14 and over) must present a valid internal passport at check-in (international Russian passports and driver's licenses are not accepted). Birth certificates must be presented for all Russian children (aged under 14) at check-in. If a Russian relative or legal guardian (rather than a parent) is traveling in Russia with a child under 14, that relative or legal guardian is also required to present documentation certifying authority to accompany child at check-in. Non-Russian citizens: Adults and children must present a valid passport, visa, and migration card at check-in. * Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. * Children 18 years old and younger are not permitted at this property. * Only registered guests are allowed in the guestrooms. * The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. * Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. * Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section). * Cashless payment methods are available for all transactions. * Contactless check-out is available.