Hampton Inn & Suites Plattsburgh

Clean, modern, large rooms. Robust continental breakfast.

Could not get connected to internet while in the room even w the asst of the front desk

Property was very clean, staff was attentive and professional. If back in Plattsburgh I will stay there again.

Great breakfast

Very helpful staff. Great breakfast. Close to restaurants. Clean rooms.

Hotel had flooding damage day before. They were closed and didn't inform us. Had to look for another hotel at 10p.

I love how nice the people are.

You can’t say anything bad!

The hotel was clean. The cleaning lady who worked on my floor. I apologize I didn't get her name but she was really nice and went out her way to help me. She was awesome. The room was clean the facilities were clean. The location was perfect for the reason why my family and I were traveling. I didn't eat the food because I woke up late. But the food station looked good and clean as well. The pool area was a nice added bonus to the hotel my family and I enjoyed that experience as well thebpool area was clean as well.

Some of the staff were nice I didnt get any names but one of the guys Justine who was the front line on the defense as one would say in military terms. But he meaning Justin didn't come off so friendly when my family and I arrived. Upon arrival looking to check in first impression is everything especially if your the first face someone sees as entering the hotel. Justine did not greet me as I walked up to the counter. Not a smile or hello and say anything to break the ice. We just had a good Ole fashion stare off amd it was me the customer who had to break the ice and I said , "hello I am looking to check in," and thats when Justine decided to let his guard down a bit and then he assisted me after. But it was also my fiancee who had the same encounter with him as well as another guest were in the pool with but overall Justime made up for that kind of strange encounter being he is at the front counter he might want to in the future change his disposition probably smile and talk and engage with customers before they even get to the counter make people feel welcome. Just some food for thought but Justome made up for it and was nice after that exchange. I brought my son with me who is autistic he loves chocolate chip cookies they didn't have any upon arrival but the next day my son went to grab a cookie and the woman who behind the counter dismissed him and said the cookies are only for arrival guest. I do alot of business at different hotels and I was under the impression the cookies were for the guest. Maybe they do it different at the plattsburg location. I never heard of cookies just being for arrivals the cookies at other hotels I stayed at weree just for the guest arrivals or just people passing by guest that were staying at the hotel it was always a first come first serve necessity.