Hampton Inn & Suites Birmingham East Irondale

We stayed last night in our hotel. We used the AC in our room, and noticed that it was leaking. The floor became soaked with water. We told the front desk about this and they stated they would send someone to come check on it. An hour later, we contacted the hotel from our cell phones because the phone in the room did not work and no one had shown up. They finally sent someone to look but couldn't fix it. It was also almost midnight at this point. They offered to change our room to a king room but it was so late and we had been traveling all day and didn't want to have to relocate. We confirmed it was okay to use the air conditioner with the leaking, in which they said it was. However, we were up and down consistently because the air conditioner wasn't blowing cool air. We tried turning it off for a few minutes and turned it back on. We did not sleep well and have a long trip today. This was the worst experience we have had in a hotel.

Muggy, smelled damp, holes in the walls, rust in the bathtub…. Room charge $188 totaled and I expected more.

I loved the stay

I did not like the fact that the lights went out @2:30pm Saturday, and there was not a generator, I was also on oxygen machine and could not use it.

The staff was incredibly friendly and helpful.

Awesome and quality

Hotel room could be cleaner. Not crazy about carpet in the rooms. Would prefer vinyl flooring. The shower was good except mildew at the floor. Needs to be cleaned better.

The stay was good, but there were a few things wrong with the room: phone handle / hand set was disconnected from the phone base - broken connection. Therefore no access to front desk via phone. There was a towel bar missing from the bathroom- sink side.

It is in the hills. The landscaping is beautiful. The staff is friendly, professional, and efficient.

This was by far THE WORST Hampton Inn we have ever stayed in. The floor in the bathroom of our room was so sticky our shoes stuck to the floor. My husband tried to clean it with a towel and the towel was black. The property manager came up and mopped the floor. The breakfast was disgusting and cold. No butter or cream cheese out for the toast and bagels. We left without breakfast because it was so bad. The young lady who was supposed to be taking care of things seemed to be hiding in the kitchen. Guests had to knock on the door to get her to come out and give them supplies.