Hampton Inn & Suites Birmingham East Irondale

We were harassed on the elevator by a older man and the lady at the front desk was very understanding in how uncomfortable we were that his room was next door and she tried to have our room moved but wasn’t able. However when her shift was over a man took over the front desk and he was very unhelpful. He had big headphones on the whole time he was dealing with us and genuinely did not act like he cared. We ended up leaving at midnight just two hours after we checked in because our door would not lock and our toilet would not flush. The man at the front desk looked at the toilet and said there’s nothing he could do about it. He made no comments about the door not locking and said we could leave if we wanted but couldn’t promise us we would get a refund. No one should ever be expected to stay in a room with no lock and no toilet.

Exercise equipment not functioning

The room and breakfast area were fine. They are doing a remodel and there were a few inconveniences that were due to the remodel but I am sure when they are done it will be fine.

Excellent stay for my son and I

The elevator doesn't work properly once you get to your floor don't attempt to leave By the elevator it doesn't work especially in the early morning hours, you have to use the stairs and I was on the 3rd floor, the room has a stench smell of dog odor it was horrible stay I'm never staying there again in life. No waffles, cold biscuits no gravy,no bottle of water, and the manager was not helpful I was stuck in the elevator and no one came to help for 1 hour and no one answered the front desk call during that time. Don't go to this location or you're going to be in trouble 😵‍💫.

Was a comfortable stay, hotel undergoing remodeling which is needed, good breakfast

Staff was rude from the first “hello”. When we arrived at the property we were told we could not have the room I booked and paid for a month earlier. The staff told me they were “accommodating” me by saving any room for my stay.

The hotel was really nice with a very friendly staff. The only negative was no shampoo or soap in the shower.

Disappointed! I expected a higher standard of property management and customer service from the name "Hampton inn". After a full day of driving and activities, nothing tops mold in your shower and wobbly furniture(Rm427). Then, to be reassign to the room next door(425) with lukewarm, no pressure shower in more widely furniture. Do better Hampton Inn. I'll take a refund and we can call it even!? Pics & vids available, I can't upload them from my phone.

Met our travel needs.