Embassy Suites by Hilton Birmingham Hoover

No hot tub which is advertised on other sites. Phone in the room didn't work and they didn't send anyone up to fix it. Not worth the money.

This hotel is a bit deceiving by the modern touches, updates, etc...don't be fooled!! We had a 3 room suite and the TVs did not work in either bedroom. We reported it to the front desk, they sent someone to work on it for 45 minutes and no resolution. Not the end of world until it came time for bed....I have traveled a lot and NEVER have a slept on such a HARD bed. When I say hard, I could literally sleep on the floor and have the same experience. Unbelievable!! We spoke to the front desk about the TVs and requested to talk to the manager who never bothered to reach out to us because he was "out." The only positive is that the hotel allowed our late checkout, which we needed due to a funeral, but they were quick the lock us out of our room right at 12:00 and call my phone. All of this makes me NEVER want to go back!!

My stay was very pleasant until the final day, when I accidentally dropped one of my AirPods Pro (3rd generation) in a hallway. Upon realizing the loss, I immediately returned to the hotel and searched the area but was unable to locate the item. However, Apple’s “Find My” application consistently showed the AirPod still inside the hotel. After eventually getting a live connection, the device’s location updated to an employee break room located in the kitchen area. I then confronted the employee and was able to recover my AirPod. Following this, I spoke with a front desk associate to ask about standard procedure when an employee finds an item of value. I was informed that such items are normally turned in to Lost and Found. When I pointed out that this did not happen in my case, I was told that many items are lost and not everything gets turned in. I find this explanation unacceptable. An item valued at approximately $250, found by an employee while working, should be turned in immediately. Guests will reasonably return to look for personal property they paid for and rightfully own. Had Apple’s tracking technology not been available, I am confident this item would not have been returned. This incident reflects poorly on the hotel and raises concerns about staff integrity and adherence to policy. I strongly encourage management to review this matter and reinforce proper lost-and-found procedures with all employees.

Very clean and beautiful