Suzhou Marriott Hotel

Great experience

Great stay, great staff, awesome service

Jim was very helpful at the hotel. All of them staff were also quite supportive.

The Marriot Suzhou is at a quiet area away from commercial area. You need to take a taxi to the close by shopping areas and tourist attraction. Other than this, the stay in Marriot Suzhou can be considered as perfect. Check in was a bit disappointing. The staff handling the check in was probably not trained properly. She informed that all is done and passed us the room key to go to our room. While walking to the lift, she suddenly rushed to us to tell us to make payment for the stay first. Strange and awkward indeed.

Good, but air conditioner is not good. It was so cold.

Suzhou Marriott is conveniently located at the central of Suzhou. It is close to major tourist attractions. We stayed at Suzhou Marriott during the Spring Festival of 2024, a very busy tourist season for Suzhou. Most of the Suzhou attractions are within 5km from the hotel, making it a short taxi ride away. Moreover, Suzhou Marriott is reachable via bus to many of the major tourist attractions. This makes the hotel particular favorable during busy season, as it eliminates the need to wait/compete for taxi at the tourist attractions (during peak crowd, it might be difficult to secure a taxi, plus, the taxi has a hard time to reach the pick-up point). Because Suzhou buses are allocated their own bus lane, the bus can usually match the speed of taxi when they are travelling the same route. We visited during a very busy time of Suzhou Marriott, and the hotel is completely sold out, even with all rollaway beds. We felt that the hotel staffs did a good job in managing the crowd, and did their best to give a good experience to all the guests. We are Marriott Platinum Elite, and checked-in at the executive lounge. We were lucky to be upgraded to a one-bedroom suite. The suite is spacious, with a full bedroom (with a king size bed plus a sofa), and a living room (with desk and another sofa). There is a full bathroom with a hot tub and shower stall. Unfortunately, the room only has one toilet. The breakfast buffet is served at the 1st floor Asian taste restaurant. The buffet includes fresh squeezed juice (daily special, e.g., apple + pear), freshly made noodle and wonton, hot dishes (such as bean curd, braised beef). A novelty item is Suzhou style DIY sticky rice roll, in which you will use sticky rice and other ingredient to make a sticky rice roll yourself. The sticky rice roll is pretty popular among the guests. The executive lounge opened from 11am to 11pm (it is locked during other hours), and the lounge is access controlled by an assistant, rather than using card access. There is an afternoon tea service around 2:30pm-4:30pm, and an evening meal from 5:30pm-7:30pm. During our visit, the executive lounge is very busy during the evening hour, especially during the beginning of the evening meal, with all tables occupied by the guests. The lounge staffs then attempt to asked the guest to wait in their room, and they are phoned when a table became available. We were turned away one evening, and waited about 30 minutes before we were called to the lounge. We felt that this is a satisfactory system to make sure that all guests are satisfactory served. We did notice that during this busy time, the evening meal hour of the lounge is extended to accommodate all guests. The Suzhou Marriott boosts a swimming pool at the 3rd floor of the hotel. The pool is about 5ft high at one end, and about 3.5ft at the other end. There is a whirl pool in the swimming pool and in the changing room. You are required to have swim suite and swim cap to access the pool. Overall, we found that the Suzhou Marriott to be a fairly priced hotel with great location and excellent staffs. We would not hesitate to stay again at the Suzhou Marriott.

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Like the breakfast varieties

The shower cubicle is too cold .