Grand Kruger Lodge and Spa

I can only review the Spa. I was not a resident in the lodge. We booked two couples massages at the spa and arrived on time. We were not 15 minutes early as requested because there is poor signage to the lodge and we got lost trying to find it. This should be taken into account. After the massage, we were unexpectedly charged an additional R400 with no prior warning. We were told that requesting firmer pressure during the massage costs an extra R100. This was never explained beforehand. I clearly indicated medium pressure on the intake form, yet was charged for deep pressure anyway. I also asked not to turn over during the massage and simply requested that the remaining time continue on my back. This resulted in another charge for a head, neck, and back massage, despite the session remaining a couples massage in the same room with no change to duration or setup. Nothing additional was provided. We were also charged for bottled water that was supposed to be complimentary. The massage itself was very poor. It felt more like oil being spread on the skin than an actual massage. The therapists did not introduce themselves. The air conditioning was uncomfortably cold throughout the session. The room lighting was harsh with no eye covers provided. The overall atmosphere was not relaxing, and the staff were unfriendly. This was meant to be a relaxing holiday experience and it was not. Between the hidden charges and the poor quality of service, I would not return and would caution other visitors to be very clear about pricing before booking.

Best service, food was great, neat, tidy, beautiful place, we enjoyed a more peaceful year end function.

The Grand Kruger Lodge and Spa has it all! Its amazing surroundings is the perfect place for a few days in Kruger. The lodge has it all; good kitchen, fantastic staff, wonderful accommodation, nice pool, a bonfire, animals wondering around and game drives. I can highly recommend the drives to the park obviously and the sunset drives with drinks. We have stayed twice, and I will come back!

everything was perfect, the food delicious, beds comfortables, amazing pool, the staff is lovely. Fully recommended

We had a group of 10 travel to South Africa and this was a WONDERFUL lodge. I could not say enough about the staff. They were warm, welcoming and made sure we had what we needed. Our meals were sooo good and presentation was exceptional. The dining areas were very clean and decorated in great decor. The animals were always roaming through and it was a great place to be. I would only ask to change the lighting in the rooms. During the day you open your curtains for sunlight however in the evening fluorescent lighting is tough. Thank you for providing such a great experience.

We stayed as a small group for three nights and the service was superb! We left in the early morning for the safari and they packed us bagged breakfast/ snacks. Meals were prepared daily by the chef which were outstanding in flavor and presentation. I visited the spa on my second day and booked a five star treatment. The attention to detail as well as superb service is commendable. If you want to enjoy proximity to Kruger National Park but experience clamping in lodges and a visual of some of natures animals, this is the place for you! Lighting in the villas could be improved and more outlets for guest & devices. Improved lighting on the paths to the villas would be appreciated .

The vacation was fantastic. Uwe and his team did everything to make us feel comfortable. And the animals passed by the terrace.

Situated just outside the Kruger Park, and only a 20-minute drive from Crocodile Bridge gate and rest camp. This hotel is not only convenient, but is expertly run! There was a concern that our small bus might not be able to get to the lodge simply due to vegetation overhanging the road. So, they were very gracious to send a vehicle to get our entire party, and take everything to the hotel. The hotel itself is beautiful, and the rooms are very well decorated! It has a complete African safari feel to it! Each year I bring 18 people from the USA to South Africa for a wildlife safari, and when we are able to stay here, we are delighted! They also offer a super buffet meal in the evening. My entire group commented about the excellent taste and choices available! This is truly a great place to stay, even if you are not able to use their services that take you on drives into the park.

A friendly, fun place to stay, especially for the children. Would recommend it to all……enjoy as much as we did!

Arrived to do a self drive into Kruger the following day and we were greeted with what I considered mockery that we didn’t know we would need to make a timed day visit reservation. There were no available time slots left for the next day, so we had to forego our second booked night and book something inside the park in order to get in. Really glad we did because they played loud music until nearly 1 am. Do not stay here if you’re planning to wake up early. Impossible to sleep.