Holiday Inn Mumbai International Airport by IHG

I am staying for 12 days, The room is clean, breakfast is good. Really good hospitality from Sujay.

Great Staff . Very good breakfast

The bathroom was dirty and the bed sheet had some stains when complained it was immediately taken care off.

I stayed at this hotel because my colleagues booked it for a business trip. Thankfully, I only had to stay for two nights. It was a terrible experience. Although the bed sheets had apparently been changed, they were still dirty, with stains and hair on them. The carpet had a horrible smell that was difficult to tolerate. The curtains looked filthy, and the windows couldn’t even be opened. I understand that I was in India, but I have also stayed in a five-star hotel in Delhi, and the difference was incredible. That hotel was excellent, while this one was by far the worst experience I have had. The bathroom was also in poor condition, and even the slippers looked dirty. I have attached photos as proof. I honestly don’t understand how this hotel has been awarded five stars. Even the breakfast was disappointing: the croissants were stale, and the bread was so hard it could almost break a stone. I would definitely not recommend this hotel.

Really excellent customer support

NA

Experience was good, staff were supportive specially kailash chauhan. Further room was clean. One thing need to be identified, the socket for iron sould be labelled.

Room service is superb... (room no.432) Thanks Kailash Chavhan