Best Western Plus Chain of Lakes Inn & Suites

The location was great. We were in town for a softball tournament so we were close to the complex we were playing at. Rooms seemed very clean.

Our room had no hot water. It would get lukewarm at best. There was also a constant tapping noise in the wall that kept us awake. One of our families that was also staying in the hotel dropped her car key while entering the elevator and it fell into the Shute. When asking the front desk if maintenance could retrieve it she was told yes, for $1500! This is outrageous and I’m sure this isn’t the first time this situation has happened. It could have been handled better in my opinion.

Friendly service, quiet, comfortable beds

Need more hot water in shower, bigger shampoo/conditioner bottles

The central place

The staff was very unpleasant and unhelpful, the bathtub was tuked when bathing, they never sent for maintenance, the frozen fridge, they did not offer to change it either, they asked for clean toalkas and they protested and put bad gestures, there is no good customer service.

Location ideal

We had a roomy space since it was handicap accessible room. Bed was comfortable. Couch settee was nice.

Our overall stay was comfortable and quiet. Bathroom was clean however there were two of us occupying the room. Only one set of towels was in the room and no bath mat. We eventually went to desk to ask for another set of towels and the mat. I assume because it was handicap accessible, no carpe in room.. That is fine except the floor wasn't very clean.When I walked barefoot out in the room after a shower, my feet bottoms were quite covered in dirt. We didn't go to use the microwave until our last morning of 4 there. Opened it to reheat some coffee to find a previous occupant must have spilled a fair amount of coffee all dried on inside with dried up coffee soaked napkins in there. I would have expected housekeeping to take care of tgat cleaning the room for next check in. That was a surprise. Other than the floor and the microwave, the room and bathroom were clean. Small things but hopefully better cleaning attention for the next guests.

Wir konnten unsere Zimmer gar nicht beziehen. nach 22 Uhr sollte es einen Nachtportier geben oder man konnte eine angegebene Nummer anrufen, nur dass weder ein Nachtportier kam, noch dass jemand ans Telefon gegangen wäre. Somit mussten wir nachts noch eine andere Unterkunft suchen. Die Nacht wurde uns natürlich berechnet und Booking.com war nicht in der Lage uns zu helfen. Fazit: nie wieder mit Booking.com buchen

Very good

NO HOT WATER FOR SHOWERS! A real “baddy”!