Holiday Inn Express Benicia by IHG

The check-in process was a breeze, and I loved the complimentary breakfast and free parking garage. Having an elevator directly to the hotel from the garage made handling luggage incredibly easy.

Unfortunately, the hotel's decor and amenities felt very dated. The beds were not very comfortable, and the lighting in the room was dim and insufficient. The most unusual part of our stay was the checkout process. We were greeted not by a person, but by a computer screen where a remote worker assisted us. Although the checkout itself was simple, I found this remote-working arrangement to be an odd and impersonal way to end the stay.

El servicio, las personas que trabajan ahí

No tenía jacuzzi

Comfortable bed.

Very nice location

I liked the breakfast was included.

The morning of our departure around 5 AM I left the room to go to the bathroom in the hallway because the one in the room was occupied by my daughter. There’s the men’s bathroom and there’s the women’s bathroom as soon as I open the women’s bathroom door it was dark and a homeless man came out. I screamed rather loud. I didn’t feel safe in that moment. That was the only time that I didn’t feel safe And extremely uncomfortable.

Staff was nice. However, this place needs a major remodel. Everything is old and needs replacing.

The property was well kept, clean, and simply appointed

If you don’t know about their parking ahead of time, it’s a little confusing. Apparently there is a garage under the building, but I’m not sure how to find the entrance.