Zamzam Riad and Spa Marrakech

J’ai réservé une chambre via hôtels.com mais en arrivant ils n’avaient pas ma réservation… l’hôtel était complet j’ai dû retrouver un autre hôtel en dernière minute. Cependant la dame qui m’a accueillit était très gentille, elle m’a aidée dans mes recherches.

This property offers the opportunity to live the experience of a traditional Morrocan individual. Location is 20-25 min walking from common touristic places. Neighborhood was not the best as many houses around were destroyed, and for some visitors that could be a downer. The neighborhood might feel unsafe, but we walked late at night with no issues. The Riad is well maintained and the welcoming and kindness of the staff are second to none. They include breakfast which is very good. We ordered a special Morrocan dinner which was excellent. Mohammed, Nordine and Ilham are some of the staff members, all of them really nice and helpful people. I think the staff is the best asset of this property. I would recommend this place as long as you are willing to live the experience of a traditional neighborhood in Marrakech.

Really nice Riad with amazing hospitality and even better food! Not quite as convenient as some other Riads in the Médina, but still walkable to gardens, souks, main square, museums and palaces.

We had the most amazing time traveling to Morocco ... especially our stay at ZamZam Riad! Marcus, the owner, was so delightful & very responsive (as I had many questions well in advance of arriving). We landed in Casablanca & he was able to coordinate a car to pick us up & drive us to Marrakech. Upon arrival, we were greeted by one of the lovely staff members & indulged in our first delicious Moroccan meal made by their chef. The Riad is located in the heart of a traditional neighborhood - which is what we wanted. The roads are unpaved & lacked street signs (be prepared to drag your luggage for a few short windy blocks) ... but that’s part of the charm. Even during early evening hours, we never felt unsafe (but engage with locals/kids offering to provide directions or convincing you that you’re heading in the wrong direction ... it’s a known ploy to distract & get you to pay for their help). If needed, we had direct access to text the Riad staff. The room was spacious & beautifully adorned. The Riad was very tranquil in contrast to the bustling exterior. Riad ZamZam was our home away from home & would definitely stay there again in a heartbeat! NOTE: I highly advise scheduling a private guided walking tour on your first day (Marcus can set this up). This will help you to quickly acclimate to the surroundings & understand some of the local history, customs ... & aggressive negotiating tactics at the Souks (I got really good ... never pay full price ... HaHa)!

I had a great experience in my short stay at this riad. The staff was pleasant and consitently available to help with all questions and navigating Marrakesh.

Great service in a beautiful Riad

From the pick-up at the airport until our departure, Riad Zam Zam staff couldn't have been more wonderful. And the Riad itself is just beautiful. Filled with gorgeous touches, an oasis with a swaying palm right in the middle of all the vibrant hustle and bustle of Marrakech. Every evening upon our return we had tea waiting, the night we stayed 'in' for dinner meant a flavorful and magnificent meal. If you need it, WiFi is there and dependable...just can't say enough about how the breakfast on the roof just started each day wonderfully. Its location in the Medina, yet on the edges of the super busy and crowded spots made it a real haven. You walked down the alley and the doors opened to a small pool and garden that was lovely beyond words. Worth finding...it is tucked away and almost like an adventure when you set out to locate it -- but once found, unbeatable. Definitely suggest the airport pick-up which was arranged by Riad Zam Zam so that you find it easily on the first go. Bottom-line -- wish we could have stayed even longer just to experience more!!

Marrakech was a destination unlike any other

Séjour incroyable dans un Riad somptueux et confortable! Notre chambre du 1er étage etait tres confortable et belle. Les petits déjeuners et les repas du soirs sont d'une très bonne qualité! Le personnel est disponible, consciencieux et prêt à tout pour vous aider. La terrasse est magnifique. Le Riad est un peu excentré mais cela nous a plu de loger dans un quartier plus authentique. Seul petit bémol, le hamam et salle de massage sont tres petits et les tarifs élevés. Nous avons préféré les faire ailleurs. Il est certain que nous séjournerons dans ce Riad si nous revenons à Marrakech!

Fantastic little hotel! The staff is top notch and goes WAY out of the way to make your stay as pleasant as possible, beginning before you arrive. Emails with questions and requests were immediately answered. They prepared a dinner especially for us (we have multiple eating issues including severe allergies) and had it ready for us when we arrived even though our flight was 2 hours late, and it was the best meal we ate in Marrakech. The rooms were luxurious and the whole hotel is decorated with beautiful Moroccan craft items. They changed our room when we mentioned that it was a bit noisy for us. Breakfasts were incredible and served either on the roof terrace or in the inside courtyard. The hotel is a bit hidden down some twisty passages, but we always felt safe walking there and back, and they are great about coming to fetch you if you are lost in the Medina. They also sent a car to bring us back and forth from the airport. Note that the taxi drops you a few blocks from the hotel, but the hotel sends someone to escort you there and bring your luggage. So it's not a great place to stay if you have mobility issues.