Hampton Inn & Suites Wilkes-Barre

Front desk customer service was very professional

The desk staff, breakfast staff and cleaning staff were all very kind and efficient. Updated and very clean. Comfortable bed. A relaxing and enjoyable stay.

Everything

This is one of the best Hampton Inns we’ve ever stayed at. Room was very clean. Beds were very comfy. Room was large and quiet. Staff was very friendly. Breakfast was better than normal. Fresh fruit included strawberries and blueberries. Hot foods cooked very well. Chobani and Yoplait yogurts available. About 8 cereal choices. Will definitely stay here again when passing through the area.

Everything was great except our air conditioner didn’t work. It wasn’t seeming to work so we turned it down to 60 thinking it would at least cool the room off, but it didn’t by the time we realized it, we were in our pajamas unpacked and didn’t want to have to move rooms. When we checked out they said they will have someone check it but didn’t apologize nothing.

The room was clean, the staff was helpful, and the bed was comfortable.

I've stayed in the area before which is conveniently located nearby many restaurant & food options. Retail. And entertainment all within a quick drive. Hotel it self was very clean. My daughter and me both mentioned the hallway & elevator having a nice smell. Rooms were pretty clean as well. Beds were very comfy! Anything i needed from reception they were more than happy to assist. And as a non breakfast eater most days, i ate everything minus eggs. Very nice, quiet, relaxing stay.

Everything. The hotel has recently been fully refurbished and it was a delight to stay here.

Welcome to the KEY STONE state sign behind the main desk. That would be like saying Welcome to the HIL TON hotel or Welcome to the HAMP TON Inn & Suites Keystone is a word and not two words.